ACCESS Rochester
New York Relay Service
This service is offered at no cost to the user. The Relay Service makes it possible for a person who uses a standard telephone to contact and have a phone conversation with an individual who uses a TTY. This is done by following the simple instructions below for either "Hearing Persons" or "TTY Users." After calling the appropriate "800" number, a specially trained communications assistant will place the call and then relay conversations between both parties. Communications assistants will provide simple instructions to new users, and every call is handled in the strictest confidence.
Hearing Persons To communicate with a deaf, hard-of-hearing or speech
impaired person who uses a TTY:
- Call toll free, 24 hours/day 1-800-421-1220.
- Tell the communications assistant the TTY telephone number and the name of the person you want to call.
- As the call is relayed, talk to the other party as though you were speaking directly to the person you are calling. The communications assistant will relay your conversation. Each time you finish speaking, say "Go Ahead" to indicate that it is the other party's turn to respond.
TTY Users If you are deaf, hard-of-hearing or speech impaired, you can
type your message on a TTY telecommunications device by:
- Calling toll free, 24 hours/day 1-800-662-1220.
- Use the TTY to tell the communications assistant what type of call you want to make (local, long distance, collect, person-to-person, etc.), followed by "GA" ("Go Ahead").
- Type your part of the conversation as if you were communicating directly with the person you are calling and the New York Relay Service will relay it.
TTY Phone Locations
River Campus
- American Sign Language Program
Lattimore 116
- 273-5130
- Carlson Library
Circulation Desk
- 273-5138
- Disability Resources Office
Wallis 36
- 275-7618
- Interfaith Chapel
Middle Level
- 461-1773
- Learning Assistant Services
Lattimore 107
- 275-9048
- Office of Minority Student Affairs
Morey 310
- 275-9104
- Goergen Athletic Center
Information Desk
- 275-7643
- Rush Rhees Library
213 Subley Music Library
- 274-1304
- Warner School
Dewey Hall, 2nd Floor
- 275-3183
- Wilson Commons
Information Desk
- 275-4188
Medical Center
- Audiology & Speech Pathology
Ambulatory Care Center
Strong Hospital
Room 1-1500C
273-4488
275-4842
- Social Work Division
Interpreter Services
- 275-0243
The Medical Center also has two public TTY phones. These phones are located
in the Emergency Department (phone closest to the vending machines) and in
the Main Lobby (located by the parking garage exit). They are identifiable
by the black box visible under the phone.