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Process for lease management (.doc)

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Frequently Asked Questions

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Cash Receipts for the University

Treasury Management

Chase Merchant Services
38RPAM2 Terminal
Quick Reference Guide

• Transaction Keys
• Credit Sale
• Credit Re-Enter or Refund
• Void/Correct
• Debit Sale Pin Pad 101
• Debit Refund Pin Pad 101
• Close Credit
• Close Debit
• Reprint Last Transaction
• Reports
• MOTO AVS Codes

Terminal Support / Customer Service: 1-800-326-7991

Voice Authorization: 1-800-884-1167

CREDIT SALE

1. Swipe card through the magstripe reader
2. Key amount of sale, press FUNC/ENTER

The receipt will print after the authorization response.

If the magstripe is unreadable follow the below steps:

1. Press 1 key for a sale
2. Type in account number, press FUNC/ENTER
3. Type in expiration date (MMYY), press FUNC/ENTER
4. Type amount of sale, press FUNC/ENTER

The receipt will print only if an approval code is obtaining. Always imprint card on manually keyed sales.

CREDIT RE-ENTER OR REFUND

1. Press 3 key
2. Swipe card or manually type card number, press FUNC/ENTER
3. Type expiration date, press FUNC/ENTER
4. Choose option 1=sale or 2=return, press FUNC/ENTER
5. Type amount of transaction, press FUNC/ENTER
6. Type in authorization code for sale only, press FUNC/ENTER

The receipt will print once terminal has complete the transaction.

VOID/CORRECT

1. Press FUNC/ENTER, 1 key and 3 key
2. Key transaction number; press FUNC/ENTER, FUNC/ENTER
3. Press 9 key
4. TO VOID: Press FUNC/ENTER, FUNC/ENTER
   Terminal will show: VOID OK - XXX
5. TO CORRECT: Key new dollar amount; press FUNC/ENTER
   Key new Authorization number (if required); press FUNC/ENTER
   Terminal will show: RE-ENTRY OK - XXX

DEBIT SALE PIN PAD 101

1. Press 6 key—debit menu will scroll options on the display
2. Press 1 key for sale
3. Swipe card or manually type card number, press FUNC/ENTER
4. Type amount of transaction, press FUNC/ENTER
5. Type in amount of cash back if applicable, press FUNC/ENTER

The terminal will now prompt for the cardholder's pin number; have the customer type in their pin number on the pin pad and press enter when completed.

The receipt will print once the terminal has completed the transaction.

DEBIT REFUND PIN PAD 101 *

1. Press 6 key—debit menu will scroll options on the display
2. Press 2 key for refund
3. Type in password if applicable, press FUNC/ENTER
4. Swipe card or manually type card number, press FUNC/ENTER
5. Type amount of transaction, press FUNC/ENTER

The terminal will now prompt for the cardholder's pin number; have the customer type in their pin number on the pin pad and press enter when completed.

The receipt will print once the terminal has completed the transaction.

* Some banks, networks, or corporate offices do not attempt refund transaction on debit cards.

CLOSE CREDIT

1. Press 8 key
2. Press 0 to confirm or 1 to cancel
3. Choose option 1=credit close
4. You will need to enter net sales amount (sales minus credits = net sales)
5. Press FUNC/ENTER

When terminal completes its close it will display CLOSE SUCCESSFUL.

**NOTE ** terminal display readings NO A/C means that the auto close was not successful. Follow manual close procedures. You may perform a manual close at any time.

CLOSE DEBIT

1. Press 6 key—debit menu will scroll options on the display
2. Press 2 key to close
3. Press 0 key to confirm or 1 to cancel

Reports will automatically print and terminal will display DEBIT CLOSE SUCCESSFUL once it is complete.

REPRINT LAST TRANSACTION

1. Press FUNC/ENTER then 2 key

This will only work on the last transaction entered into the terminal, if sales draft is needed the item will have to be voided and re-entered in order to get a charge slip. Always press CLEAR (back to date/time display) after printing reports.

REPORTS

MOTO AVS CODES