Contact Us

If you experience an issue not addressed in the self-help materials or after consultation with a project champion, please call your Help Desk for assistance:

IT Help Desk
(585) 275-2000

Medical Center (ISD) Help Desk
(585) 275-3200

A member of the Project Team will contact you regarding your question or concern once a ticket has been opened.

Please Note:  The UR Financials email address/mailbox ( and has been decommissioned. Any emails sent to cannot be responded to. Follow the steps above to request assistance needed.