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SecureMail FAQs

 

Are there instructions to get me started quickly?

Yes. Please see the Voltage instructions at www.rochester.edu/it/email/voltage/instructions.

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What is legally restricted information?

Protected or restricted information is any information that is protected by law or policy and that requires a higher level of access control and security protection. The University’s Policy on IT defines the University data classifications, such as legally restricted information, and the policies associated with each classification.

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When is SecureMail usage required?

SecureMail usage applies to legally restricted information. When sending legally restricted information to any email address other than Exchange (2003 and 2010) and Zimbra services for faculty and staff, SecureMail is required. 

Type of InformationRecipient's Email TypeNormal MailSecureMail
Not legally restrictedAllX
Legally restrictedNon-URMC faculty or staffX
StudentsX
URMC faculty or staffX
Non-University email addressX

 











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Is SecureMail available to Office 365 users?

Because Office 365 is a cloud computing environment, data stored in email boxes reside outside of the University facilities. To ensure that information is secure, Office 365 users are not authorized to store or send legally restricted information.

SecureMail has not been enabled for Office 365 users to initiate a secured email thread.

Although users who need to receive secured email should not be in the Office 365 environment, SecureMail decryption is enabled. Office 365 users can receive, read, and reply to those messages.

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Where can senders and recipients get additional help using SecureMail?

The Voltage Security Support Center provides helpful information, a glossary of terms, and a troubleshooting feature. The public site is open to all users: https://support.voltage.com.

The SecureMail Step-by-Step: Instructions for External Recipients provides external recipients instructions for receiving and reading secured email. University users can access the instructions and send it, if necessary, to non-University recipients who have questions or are experiencing problems.

Users who need further assistance can search the University IT Knowledge Base, or contact the University IT Help Desk at 275-2000.

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How do I enable JavaScript?

Internet Explorer

  1. On web browser menu, click "Tools" menu and select "Internet Options.”
  2. In the "Internet Options" window, select the "Security" tab.
  3. On the "Security" tab, click on the "Custom level..." button.
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.
  5. In the "Active Scripting" item, select "Enable."
  6. When the "Warning!" window pops up asking "Are you sure you want to change the settings for this zone?" select "Yes."
  7. In the "Internet Options" window, click on the "OK" button to close it.
  8. Click on the "Refresh" button of the web browser to refresh the page.

Mozilla Firefox

  1. On the web browser, click "Firefox" menu and then select "Options."
  2. In the "Options" window, select the "Content" tab.
  3. Mark the "Enable JavaScript" checkbox.
  4. In the opened "Options" window, click on the "OK" button to close it.
  5. Click on the "Reload current page" button of the web browser to refresh the page.

Google Chrome

  1. On the web browser menu, click "Customize and control Google Chrome" or “Preferences” and select "Settings."
  2. In the "Settings" section, click the "Show advanced settings..."
  3. Under "Privacy" click "Content settings...”
  4. When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)."
  5. Click on the "OK" button to close it.
  6. Close the "Settings" tab.
  7. Click on the "Reload this page" button of the web browser to refresh the page.

Apple Safari

  1. On the web browser menu, click on the "Edit" and select "Preferences."
  2. In the "Preferences" window, select the "Security" tab.
  3. In the "Security" tab, section "Web content," mark the "Enable JavaScript" checkbox.
  4. Click on the "Reload the current page" button of the web browser to refresh the page.

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Can I read SecureMail on my mobile device?

Yes, but not all mobile devices enable the link in the "message_zdm.html" SecureMail attachment. The Dolphin browser works for most mobile devices. We also recommend the following browser/device configurations for best results:

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Why do University users receive my SecureMail messages unencrypted?

When using the !secure subject-line keyword, the SecureMail service only encrypts messages that leave the user’s email system. Messages between users on the same email system (Exchange-to-Exchange or Zimbra-to-Zimbra), are not encrypted since they remain within a secured mail environment.

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How do I determine which Windows SecureMail Plug-in to install (32-bit or 64-bit)?

From the Start Menu or your Desktop:

From Control Panel

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How do I uninstall the SecureMail™ Outlook Plug-in for Windows?

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