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Migrating to Zimbra

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Below are some frequently asked questions about what to consider when migrating to Zimbra and how to configure your email after migration. If you have any further questions, please contact the University IT Help Desk at (585) 275-2000 or univithelp@rochester.edu.

Frequently Asked Questions

 

I already have an Exchange account. Do I need to migrate?

There is no direction that says you need to migrate. This is simply an alternative email package that is available for your use.

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How do I request a Zimbra account?

Ask your supervisor or authorized departmental IT representative complete this form.

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I am moving to Zimbra from Eudora and want to download email attachments to an attachment folder like I did in Eudora. How can I do this?

If you're a Firefox user, this add-on will allow you to define a folder (or several folders) on your machine to download email attachments to. The add-on saves files to your specified folder only from a specific domain (e.g. 'z.rochester.edu'), a specific file filter (e.g. '.PDF'), or a combination of the two. Please contact your University IT Desktop consultant if you need assistance configuring this add-on.

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I received messages from sendmail in a desktop email client. How do I reconfigure the client for my new Zimbra account?

All you need to do is change some server settings and your username/password combination. Please review the following documents for specifics.

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I am missing documents since the upgrade to Zimbra v. 7.0. Can I get my documents back?

Documents and Briefcase functionality has merged in version 7. If you use this service and are missing documents, your desktop support liaison will assist you. Your documents are not lost; there is a utility that once run will restore your documents into the appropriate Briefcase.

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What happened to PUBLIC folders that I had in my Exchange email account?

PUBLIC folders are a feature in Exchange only, and cannot be presented in both environments.

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