University of Rochester

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IT Center Student Help Desk

What We Do
The IT Center Student Help Desk handles requests for services for undergraduate students of Arts, Sciences and Engineering. We do so in person, or via telephone or email, in an expedient manner. We provide assistance with wireless configuration, Resident Network configuration, Internet connections, access to UR academic applications and software, and virus protection and removal. We also make recommendations on hardware repairs based on our observations. Walk-in support for students is available in the IT Center, located in Rush Rhees Library.

Hours of Operation

Our regular hours for the Spring (January 15th  - April 30th) are as follows:

Saturday 4/12 3:00PM - 9:00PM 

SUNDAY: Open Noon to Midnight
MONDAY: Open 24 Hours
TUESDAY: Open 24 Hours
WEDNESDAY: Open 24 Hours
THURSDAY: Open 24 Hours
FRIDAY: Open 8AM to 9PM
SATURDAY: Open 10AM to 9PM

The IT Center will be closed on University holidays.

Contact Us
The student staff at the IT Center can be reached via telephone (275-2000, Option 1), email ( or via direct walk-in during our hours of operation.

Job Opportunities for Students
Interested in working with the IT Center Student Help Desk? Click Here.

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