University of Rochester
IT Center Student Help Desk
What We Do
The IT Center Student Help Desk handles requests for services for undergraduate students of Arts, Sciences and Engineering. We do so in person, or via telephone or email, in an expedient manner. We provide assistance with wireless configuration, Resident Network configuration, Internet connections, access to UR academic applications and software, and virus protection and removal. We also make recommendations on hardware repairs based on our observations. Walk-in support for students is available in the IT Center, located in Rush Rhees Library.
Hours of Operation
Commencement Week (May 13th - May 17th) are as follows:
MONDAY - FRIDAY 8AM - 5PM
SATURDAY: CLOSED
SUNDAY: Open for Commencement
Our hours for the Summer (May 20th - Sep 2nd) are as follows:
SUNDAY: Open NOON to 5PM
MONDAY-THURSDAY: Open 8AM to 9PM
FRIDAY: Open 8AM to 5PM
SATURDAY: Open NOON to 5PM
The IT Center will be closed on University holidays.
Contact Us
The student staff at the IT Center can be reached via telephone (275-2000, Option 1), email (univithelp@rochester.edu) or via direct walk-in during our hours of operation.
Job Opportunities for Students
Interested in working with the IT Center Student Help Desk? Click Here.
