University of Rochester
ResNet FAQ
- What is ResNet?
- Where are you located, and what are your hours?
- What type of connection does ResNet use? Is there wireless?
- Can I use a wireless printer?
- I'm new to the university - how do I connect?
- How many systems can I register?
- How can I find the hardware address of my game console?
- My computer is broken - what do I do?
- What security software do you recommend?
- I forgot my NetID or password - what can I do?
- I received an email saying they found pirated music/software on my computer - what do I do?
- Why can't external users reach my UR network device?
- What is the ResNet Acceptable Use Policy?
What is ResNet?
ResNet is the residential computing networking on River Campus at the University of Rochester. In addition to providing Internet access in residence halls, ResNet also services computers for undergraduate students in Arts, Sciences and Engineering.
Where are you located and what are your hours?
ResNet is located in the IT Center on the Library Road side of Rush Rhees Library. We are open Monday through Friday from 9 AM to 5 PM. Smaller issues can be resolved by the student staff at the IT Center Student Help Desk.
You can reach us by phone (585-275-2000, Option 1) or x5-2000, Option 1 from any campus phone.
What type of connection does ResNet use? Is there wireless?
ResNet uses a 1 Gigabit connection for all wired ports. In addition to our wired network, select parts of campus are covered by University IT wireless networks. You are NOT allowed to use personal wireless routers on ResNet; however, wired routers are allowed.
Can I use a wireless printer?
Wireless printing is currently not supported on the wireless network.
I'm new to the university - how do I connect?
See this page for information on registering your computer.
How many systems can I register?
You can register a maximum of two (2) devices per username. This includes computers, game consoles, and routers. If you are using a router, you must register that router with the network, and then you can connect multiple computers through that router. Any computers that are connected through that router are the responsibility of the customer who registered the router.
How can I find the hardware address of my game console?
Your hardware address will be a set of 6 pairs of 2 characters from 0-9 or A-F.
XBox 360
- Navigate to the System area in the XBox Dashboard.
- Select Network Settings.
- Select Edit Settings.
- Select Additional Settings.
- Select Advanced Settings.
Playstation 3
- Start your PS3 without a disc.
- Find the "System Settings" icon and select it with the X Button.
- Find the "System Information" button and select it with the X Button.
- Your MAC address will be listed on that page.
Wii
- From the Wii Channel menu, select "Wii Settings" (the round button on the bottom-left of the screen with "Wii" on it).
- Select "Internet," then "Console Settings."
- The MAC address of the Wii console is displayed on the first line.
My computer is broken - what do I do?
In addition to providing the residential network, ResNet offers limited computer support for undergraduate students in Arts, Science and Engineering. We do not support hardware problems; however, we do support most software issues for Windows and Macintosh computers. We do NOT support Linux systems. We do NOT do data backups for customers, but we will help you if you need support backing up data to your own media.
If you have a problem with your computer, you can stop by the IT Center Student Help Desk in Rush Rhees library. If we determine your computer has a hardware problem, your computer will be returned to you with the recommendation that you contact the manufacturer for further support. If it is a software issue, we will give our best effort to resolve the issue. We do not provide operating, application or other system media. You must supply your own system media.
What security software do you recommend?
For virus protection, the University has a site license for Sophos Anti-Virus. The license is available for free to any member of the University of Rochester community. You can download the software here.
I forgot my NetID or password - what do I do?
Please visit our NetID home page for further assistance, or contact the Student Help Desk (585-275-2000, Option 1) for further assistance.
I received an email saying they found pirated music/software on my computer, what do I do?
If you received an email notifying you of a piracy violation, please delete the offending files and software. If you believe you received this email in error, please contact the Dean of Students Office and bring your computer to the IT Center Student Help Desk to receive further consultation.
Why can't external users reach my network device?
By default, network devices are not accessible to external Internet users. In order to make your device accessible on ResNet, you must fill out this form. The ensuing review process and firewall changes can take up to five business days to complete.
What is the ResNet Acceptable Use Policy (AUP)?
When a device is registered with ResNet, the registering user agrees to the following statement:
"I have read and understand the ResNet Acceptable Use Policy and the Standards of Student Conduct for the University of Rochester. I understand that it is my responsibility to adhere to the policies outlined in those documents and that my behavior should be guided by theCommunal Principles of the University of Rochester."
