University of Rochester
Teleconferencing
Teleconference services are available for faculty and staff conducting University and Medical Center business. Conference calls can be initiated using the University's telephone system or arranged by University IT. Listed below are the teleconference options and current pricing:
UNIVERSITY TELEPHONE - Manually initiate a conference call (included in monthly telephone service rate)
Conference calling for up to 8 participants using the University's telephone system.
To initiate a conference call:
- Pick up handset; wait for dial tone
- Place first call
- Press [TRANSFER]
- Place second call
- Press [CONF] - This is now a three-way call
- Continue [TRANSFER] and [CONF] steps until all desired participants are present
Tips:
- If you try to conference someone in and their line is busy, press [TRANSFER] to return to the conference call
- If you reach someone's voicemail, press #9 to exit their voicemail greeting and return to the conference call
- External parties can be joined to the call – dial their number as you would if you were dialing direct [9+external number]
- Use an asterisk in front of an external number [*9] to allow your calling number to be displayed on the recipient’s caller ID
- If the initiator of the conference call needs to disconnect from the call, they must activate the [CKEEP] feature via the softkey beneath the telephone's display before hanging up (display phones only)
UNIVERSITY CONFERENCE BRIDGE - Arranged conference call ($.03/min per participant)
The University Conference Bridge is a dial-in conference service that accommodates up to 24 concurrent participants.
To initiate a call using the University Conference Bridge:
- Contact the University IT Help Desk at (585) 275-2000 or UnivITHelp@rochester.edu
- The University IT Help Desk schedules the call and provides you with an access code and local and toll-free dial-in numbers
- Distribute the access code and dial-in numbers to your participants
- Dial in at the scheduled time - as participants dial in, they will be added to the conference call
Tips:
- When a participant joins the call, active members of the call will hear a tone announcing their arrival
- When a participant disconnects from the call, active members of the call will hear a tone signaling their departure
- The conference bridge will warn participants when two minutes remain in the scheduled call
- The conference call will terminate at the scheduled end time; be sure to allot additional time for overrun when requesting your call
- When requesting a conference call, please provide the start time and duration of the call, the number of participants, the name of the person hosting the call, and the extension that the call will be billed to
AT&T CONFERENCE CALL - Arranged conference call ($.03/min per participant)
If the University Conference Bridge is fully allocated or you require special features such as recurring/always available calls, conference recording, or participant reporting, you may request a conference call through AT&T. AT&T conference calls can be arranged to accommodate up to 125 participants.
To initiate a call using AT&T:
- Contact the University IT Help Desk at (585) 275-2000 or UnivITHelp@rochester.edu
- The University IT Help Desk schedules the call and provides you with an access code, host password, and local and toll-free dial-in numbers
- Distribute the access code and dial-in numbers to your participants
- Dial in at the scheduled time - as participants dial in, they will be added to the conference call
Tips:
- When a participant joins the call, active members of the call will hear a tone announcing their arrival
- When a participant disconnects from the call, active members of the call will hear a tone signaling their departure
- AT&T conference calls are "reservationless" and can be initiated at any time using the host information
- AT&T conference calls will expire if not used within a six month period
- When requesting a conference call, please provide the number of participants, the name of the person hosting the call, and the extension that the call will be billed to
If you have additional teleconferencing needs, please contact (585) 275-2000 or email the University IT Help Desk at UnivITHelp@rochester.edu.