Support

There are a number of support options open to our customers. Friendly and knowledgeable people are awaiting your call at the IT Center. Call to place a trouble ticket with our data or voice group, or for help with a problem you may be experiencing.

The IT Center
x52000

If you need to schedule some work with us, please initiate a service request. Service requests are available as either an RFTS {"Request For Telecommunications Service"} or ITSR {"Information Technology Services Request"}, available from the IT Center, your department manager, or a variety of places around the campus.

You can then mail that work order to us at PO Box #278937, or

University of Rochester
University Information Technology
Networking and Communications
UR Towne House, Suite 102
727 Elmwood Avenue
Rochester, NY 14627-8937

or fax it to (585) 275-0452.

• Periodically we'll be posting mini tutorials regarding the use of the new phones, features, and other related topics. See our current Alert.

• Useful documentation regarding the University's telephone system:
  

  html	Phone System User Guide
  	Analog Phone Quick Reference
  html	Phone Overview & Rates

• If you prefer to communicate a service or billing problem to us via e-mail, please send your mail to its.telecomhelp@rochester.edu
  
• Maintenance and repair activities is focused toward the continuous operations and planned maintenance of University of Rochester networks and telephone system. Customer and service provider expectations are documented in a trouble ticket voice escalation procedure, and in a network escalation procedure.
  
• Assistance in conference calls.