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Background
The University of Rochester Disaster Recovery Plan (DRP) is a program designed by University Information Technology in collaboration with campus to help ensure recovery of our required, mission and business critical services in the event of an unplanned business interruption, such as a loss of a utility service, a building evacuation, or a catastrophic event.
The ITS Disaster Recovery Group was formed in Fall 2002 to address technological disaster recovery needs. The group includes representatives from across University IT, including administrative, academic, data center, and network and communications departments. The group convenes regularly to address outstanding vulnerabilities, discuss future recovery needs, and provides a business continuity forum for IT projects.
Recovery Strategies and Capabilities
Most University of Rochester required, mission and business critical technology services are co-located in a primary and a backup data center. This design provides that if one of our locations suffers a disruption in service, the other location can continue providing services. If the service is co-located in both sites, we can resume services within 72 hours of interruption. Should there be an event that prevents us from having access to one data center building, we can rely on the required, mission and business critical services in the other location. If the required, mission or business critical service is not co-located, we can resume the service within one week.
Short of losing capabilities in both data centers, our disaster recovery plan is designed to enable restoration of required, mission and business critical services within one week or less. In the event of a business interruption of any kind, Information Technology Services has plans and teams in place to address the incident’s immediate response and manage the situation from the time of the incident until the matter resolution. For each of these teams, we have plans to address incidents when one of our worksites (including the technology housed at that worksite) becomes unavailable, as well as when a technology or other service provider stops working.
Our disaster recovery plan is based on the availability of locations identified as “pre-designated alternative sites”, sufficient personnel, and external organizations such as government agencies and vendors. If any of these requirements are not met, our required, mission and/or business critical services could be disrupted until matters are resolved.
Plan Testing and Updating
At a minimum the University Information Technology Disaster Recovery Plan (DRP) is reviewed, updated, and tested annually. Additionally, the DRP will be updated on an as-needed basis as business processes, technology, or staff change.
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