icareNominate a DTPM Strong Star!

Our goal is to be Committed to Service of the Highest Order For Ourselves and Our Customers.  

Please help us by celebrating the Transportation and Parking Management staff members who make this happen. Nominate a Strong Star and your remarks will be shared with staff as we recognize those employees who go above and beyond to Move People to Their Learning, Discovering, Healing, Creating Destinations.

 

AUGUST 2017

 

Steve Mason
I spoke with Steve on having my car valeted on Tuesday morning, my husband was having a heart procedure, we were not sure of our arrival time to later in the evening.  Steve assured me that all would be taken care of and not to worry.  We arrived Tuesday at 6am and Steve had come in early to make sure we would be set.  Later in the day, when my husband was in recovery he stopped and asked how he was doing.  I so appreciated his kindness in caring and going over and above for us.  It was one less thing to worry about.  Thank you Steve!  Recognized by S. Ballard

Jay Vongkhily
Jay treated me and my brother with so much kindness.  This was important because my brother has terminal cancer.  Recognized by a Thankful Family Member

Shirley McCullough

Shirley showed exceptional kindness to me.  Not having eaten all day and waiting over a hour for my ride, she gave me her crackers and poured a ginger ale for me.  It was a lovely gesture and was very much appreciated.  Recognized by an Impressed Visitor

Shirley pointed out the details needed as a visitor to the Strong ED.  She explained how we would retrieve our car from Valet Parking when it was time to leave.  Shirley also took the time to answer several of my questions about the ED.  This was our first visit to the ED as we live near the lake and usually use RGH’s ED.  Even with the high volume of patients and visitors, Shirley remained friendly and courteous to all.  Extremely helpful!  Recognized by A Thankful Family Member

Soraya Carranza
Soraya was able to help with a difficult situation where the male did not speak English with his only language being Spanish.  Soraya was able to help translate for us to resolve the situation of misunderstanding.  Soraya was an asset with being bi-lingual in order to assist with the misunderstanding.  Recognized by A. Siragusa

Fred Shingleton
Fred helped me get into my car in the pouring rain and wold not accept a tip.  I am disabled and it is difficult entering my auto.  He held the umbrella and took my cane until I was seated in the car.  He was very helpful.  Thank you, Fred!  Recognized by An Appreciative Patient