icareNominate a DTPM Strong Star!

Our goal is to be Committed to Service of the Highest Order For Ourselves and Our Customers.  

Please help us by celebrating the Transportation and Parking Management staff members who make this happen. Nominate a Strong Star and your remarks will be shared with staff as we recognize those employees who go above and beyond to Move People to Their Learning, Discovering, Healing, Creating Destinations.

 

APRIL 2017

Eric Hillsman
Eric helped an elderly woman in a wheelchair make her way to the information desk.  The woman’s family member had just been admitted and she was so upset she was having trouble communicating the person’s name.  Eric encouraged her to take her time, and stayed with her until we were able to get her reunited with her family.  We really appreciated his dedication to customer service.    Recognized by A. Gilfus

Eric Hillsman
All of Parking crew are good but Eric is very quick, efficient, and pleasant!  He gets your car back to you faster than anyone!  I often take my 88-year old parents to appointments and it is difficult to get around and it is hard to have a long wait for your car.  Thank you Eric!   Recognized by an Appreciative Patient

Julie Serrano
I Julie recognized that we were in need of help and called someone who helped with our tire.  We didn’t know that a serve was available, so we would have had to call AAA.  Thank you Julie! 
Recognized by an Impressed Visitor

Julie Serrano

Julie always had a smile and was polite and friendly.  Se helped me in and out of the car and looked out for my ride.  Julie makes me feel good.   Recognized by an Appreciative Patient

Lissette Medina
Lissette went out of her way to find me a parking space as I was running late for an appointment.  She is always so polite and helpful.  Lissette should be recognized for her professionalism and dedication to your institute!  Recognized by an Appreciative Patient

Trent McNish
Trent helped me with a little pitbull pup I found in the road that was skin and bones.  Trent went out of his way to help to call Animal Control. Recognized by a Thankful Family Member

Julie Serrano
Whenever I come in through patient discharge, Julie is always there to greet everyone with a smile, from visitors, to staff members.  Keep up the good work Julie.  Recognized by D. Stoudemire

Trent McNish
Trent has been very respectful to everyone he greets.  He is very helpful and cheerful.  He is always picking up leftover blankets or wheelchairs.  He ensures the ED environment is consistently cleaned.  On a regular basis, Trent is seen sweeping or vacuuming. Trent is the cheerful face of the ED! Recognized by K. Nelson

Fred Shingleton
A pedestrian was hit by a moving vehicle outside of Flaum Eye Institute.  Our quick thinking associates responded immediately to help this patient.  It was pouring rain when this occurred, but our attendants, Fred and Ely, were able to get to the patient.  We were able to get this gentlemen into the wheelchair and on his way to Emergency Department.  Everyone in Well Eye Care also deserves credit for calling our campus security and making sure help was given.  Thank you all for helping during an emergency.   Recognized by M. Johnson

Esdras Negron
Tito went above and beyond his duties to help with a parking situation.  He didn’t have to do what he did and because of his generosity, that speaks a lot about the employee you have in your company!  Recognized by An Appreciative Patient

Greg Knittle
Over the weekend, my alternator died, Greg was very helpful in allowing my mechanic in the lot in which the car was stuck. Keeping notes on my account to keep everyone aware of the situation.  Very friendly and very helpful throughout.  I am very greatful for his patience and help this weekend!  Recognized by E. Geil

Eric Hillsman
Eric was the most polite and helpful person.  He went above and beyond to help me.  I also saw him go above and beyond for two other patients while I was here!  Eric is a truly caring employee!  Recognized by an Impressed Visitor

Eric Hillsman
Eric explained to me how to park my car and where to park it at a time when I was confused.  I am 75 years old and he calmed me down and made it so easy to get my wife into Emergency and then park in the garage after my wife was admitted to the hospital overnight.  God Bless Eric!    Recognized by a Thankful Family Member

Chuck Waller
Chuck spontaneously noted that my mother, who is quite infirm, was having difficulty walking.  Plus, I had lost track of where the car was parked.  He gave us a ride to the car, which included helping me find it.  He was so kind and friendly.  His service was of great help to us and his attitude a pleasant one.   Recognized by a Thankful Family Member

Tom Walter
I had forgotten where I parked and Tom was so nice and very patient in driving me around to find it.  I offered him a tip and he would not accept it.  Great job, Tom!  Thank you!  Recognized by A Thankful Family Member

Patricia Wagner
I received a phone call from a parent.  A handicap child had lost a sneaker.  We had not found the sneaker at that time.  I called the garage parking office and Patti took the information.  The next day the sneaker was found.  We had no contact information from the mom.  The sneaker was brought to the garage parking office.  Patti let me now that it was found, and on display in the garage office window.  The next day the mom came to the garage office when I was working and pulled a sneaker from her bag and asked if we had found it.  I was thrilled to be able to tell her YES!  She was so thankful.   Recognized by D. Burley