Help with Intructor UR Access Plus!
For Instructor ACCESS to work, you must first clear your cache and cookies. Here is how:
Internet Explorer:
- Go to the Tools menu and click on Internet options
- Click Delete Cookies
- Click Delete Files
- Log out and log back in
Firefox and Netscape:
- Go to the Tools menu and click on Clear Private Data
- Check off Cache, then click the Clear Private Data Now button
- Log out and log back in
Log into Instrutor UR Access Plus!
Having trouble accessing the system? Check the following:
Are you using Netscape 4.7 or Internet Explorer 5.0 or higher? These browser versions work best. On the left hand panel of the ACCESSPlus system splash page is a link called ‘Known Issues’—see if your problem is browser related.
If you receive a message that the security certificate has expired, download a newer browser version.
Be sure your browser is functioning. Go to the UR Web site at http://www.rochester.edu. If you connect, your browser and socket are working.
The system requires that cookies be turned on. For Netscape: Go to the Edit menu, click on Preferences then Advanced, and check “Accept All Cookies”. For Explorer: Go to the Tools menu, click on Options then Security, set bar at “Medium”.
If your problem is with a majordomo list, contact Steve Song at steve.song@rochester.edu.
If all these are functional, and you need help using the system, call Garry Henderson at 585-275-2440. Call ITS at 275-2000 if you are having connection problems or if the ACCESS system message indicates “not available”.
