Help Desk
Phone: (585) 275-2000
Email: UnivITHelp@ rochester.edu
Medical Center: Miner Library Computing Center Help Desk
Phone: (585) 275-6865
Email: CCDesk@ urmc.rochester.edu
Medical Center: Clinical and Administrative Help Desk
Phone: (585) 275-3200
Email: helpdesk_ISD@ urmc.rochester.edu
Eastman School of Music
Phone: (585) 274-1160
Email: ecshelp@ esm.rochester.edu
University Information Technology (University IT) provides broad technical support services for the University community including:
E-mail
Web services
Networking and telephones
NetID and account access
Student services
Computer sales
The Information Systems Division (intranet access only) is an online resource for the information technology needs of Medical Center faculty, staff, and students. The Miner Library maintains e-mail accounts for all students affiliated with the Medical Center and provides access to its extensive digital collections. Web Services offers support for Web developers at the Medical Center, including template guidelines and Adobe Contribute support.
The Center for Integrated Research Computing (CIRC) provides researchers across the University with technology, software, training, and support necessary to fully utilize computing technologies in their research. Established in 2008, the CIRC assists in research efforts in disciplines spanning all areas of academic scholarship.
The School of Engineering Computing and Networking Group (CNG) provides user consultation, documentation on the local computing environment, and help with technology problems.
The Technology and Media Production (T & MP) Department's mission is to meet the needs of the Eastman School community in providing exceptional technical skill and professional quality service, in the following areas: audio recording, computing services, and classroom technology.
Warner School Information Technology Services offers desktop and laptop support for members of the Margaret Warner Graduate School of Education and Human Development. Available help includes: software installation, troubleshooting computer problems, pre-purchase consulting and technology purchases, virus protection, and peripheral and printer installation.
Visit LLE Computer Support to find help with software use and hardware problems on LLE computer platforms.
The Office of the Vice President for IT promotes a "one University" approach to fulfilling the vital needs of a world-class research university through innovation and efficiency. This office also helps define IT policies and provides University-wide governance for technology initiatives.
The IT Advisory Council was formed to support strategic planning in information technology across the university. Members meet regularly to share long-range initiatives and provide support for university IT policies.
IT Campus Leaders from across the University meet to share information, develop recommendations and proposals, and support collaborations.
April 22, 2013
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