University of Rochester

There is a UCC professional on-call 24 hours per day, 7 days a week, for emergencies

UCC On-Call: (585) 275-3113

On Campus Security Emergency x13

Life Line: (585) 275-5151

On Campus Security Non-Emergency: 5-3333

Off-Campus Security: (585) 275-3333

Contact UCC

UCC Location & Hours

Appointments: (585) 275-3113

Fax Number: (585) 442-0815

Box 270356, 738 Library Road
UHS Building
Rochester, New York 14627

Please send questions about the technical structure/operation of this site to the UCC Web Master

Last modified: Thursday, 11-May-2017 16:49:53 EDT

University Counseling Center (UCC)

Helping a Friend

Are you concerned about a friend, but don't know how or where to begin to help?

If you see some of these signs, a friend may need your help

Some general guidelines to assist you when you sense that a friend needs your help.

Find a private place to talk when both you and your friend have time to sit down without being disturbed or rushed.

Explain your concerns using "I" statements giving specific examples.

Listen! Be supportive, compassionate and respectful of your friend's feelings.

Validate your friend's situation.

Develop a plan by brainstorming ideas and options.

Always be honest and know your limitations.

Keep in touch with your friend.

Take care of yourself.

Respect your friend's wishes, but don't make a promise you cannot keep.

Compiled by Marcia Eisenberg for the University Counseling Center