University of Rochester

There is a UCC professional on-call 24 hours per day, 7 days a week, for emergencies

UCC On-Call: (585) 275-3113

On Campus Security Emergency x13

Life Line: (585) 275-5151

On Campus Security Non-Emergency: 5-3333

Off-Campus Security: (585) 275-3333

Contact UCC

UCC Location & Hours

Appointments: (585) 275-3113

Fax Number: (585) 442-0815

Box 270356, 738 Library Road
UHS Building
Rochester, New York 14627

Please send questions about the technical structure/operation of this site to the UCC Web Master

Last modified: Friday, 31-Mar-2017 10:28:26 EDT

University Counseling Center (UCC)

Patient Rights, Concerns & Confidentiality

Patient Rights & Concerns

Patients are treated with respect, dignity, and privacy in a caring and considerate manner. 

Patients are assured of confidentiality regarding their care and records and have a right to approve or refuse the release of their records, except when required by law or in a life-threatening situation. 

Patients have a right to know who is responsible for providing care. 

Patients have a right and a responsibility to ask questions and to participate in decisions involving their care and treatment unless contraindicated for medical reasons. 

To the extent known, patients are entitled to information concerning the diagnosis, treatment, prognosis, and the assessment and management of pain in terms that can be understood. 

Patients have the right to know the chances that treatment will be effective and to know the possible risks, side effects, and alternative methods of treatment. 

Patients who decide not to be treated must be informed of the medical consequences of their refusal. Patients have the right to a second medical opinion before making any decision. 

Patients have the right to information about

Patients are responsible for being honest, discussion their concerns openly, acting in a considerate and cooperative manner, and following through with agreed upon care. 


We are extremely careful to protect the confidentiality of our records. Your University Counseling Center record is available only to those professionals directly involved with your care.

Information about your visits will not be disclosed without your permission to any University official or faculty member, or to your family, friends or roommates except in very specific circumstances. Those circumstances are limited to instances when your own life or that of another person is in danger and to the very rare occasions when we are presented with a subpoena.

Additionally, for evaluation purposes, we will not provide clinical information, even with your permission, to current or future employers or to agencies of the government, etc. We will, at your written request, provide clinical information to another professional for the purposes of your further treatment.

Notice of Privacy Practices Statement

View a copy of the Notice of Privacy Practices Statement. (PDF)