University of Rochester


There is a UCC professional on-call 24 hours per day, 7 days a week, for emergencies

UCC On-Call: (585) 275-3113

Life Line: (585) 275-5151

On Campus Security Emergency x13

On Campus Security Non-Emergency: 5-3333

Off-Campus Security: (585) 275-3333

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UCC Location & Hours

Appointments: (585) 275-3113

Fax Number: (585) 442-0815

Address:
Box 270356, 738 Library Road
UHS Building
Rochester, New York 14627

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Last modified: Monday, 14-Nov-2011 16:21:55 EST

University Counseling Center (UCC)

The Verbally Aggressive Student

Students may become verbally abusive when they encounter frustrating situations which they believe are beyond their control. Aggression varies from threats to verbal abuse to physical abuse and violence. It is very difficult to predict aggression and violence. They can displace anger and frustration from those situations onto the nearest target. Explosive outbursts or ongoing belligerent, hostile behavior become this student's way of gaining power and control in an otherwise out-of-control experience. It is important to remember that the student is generally not angry at you personally, but is angry at his/her world. You may have become a convenient object for his/her pent-up frustrations. This behavior is often associated with the use of alcohol and other drugs.

Some indicators of potential violence may include:

What You Can Do:

Avoid:

Helping Distressed or Distressing Students

Addendum:

References/Credits

Complete word document:
Helping Distressed or Distressing Students