University of Rochester

There is a UCC professional on-call 24 hours per day, 7 days a week, for emergencies

UCC On-Call: (585) 275-3113

On Campus Security Emergency x13

Life Line: (585) 275-5151

On Campus Security Non-Emergency: 5-3333

Off-Campus Security: (585) 275-3333

Contact UCC

UCC Location & Hours

Appointments: (585) 275-3113

Fax Number: (585) 442-0815

Box 270356, 738 Library Road
UHS Building
Rochester, New York 14627

Please send questions about the technical structure/operation of this site to the UCC Web Master

Last modified: Monday, 14-Nov-2011 16:22:37 EST

University Counseling Center (UCC)

References / Credits


DiPietro, Michele. "The Day After: Faculty Behavior in Post 9/11 Classes." (2003) 2 Feb. 2007.

Huston, Therese A., and Michele DiPietro. "In the Eye of the Storm: Students' Perception of Helpful Faculty Actions Following a Collective Tragedy." To Improve the Academy 21 (2007): 206-224.

Kardia, Diana, Crisca Bierwert, Constance E. Cook, A.T. Miller and Matthew Kaplan. "Discussing the Unfathomable: Classroom-Based Responses to Tragedy." Change 34.1 (2002): 19-22.

Miller, Katherine. "The Experience of Emotion on the Workplace." Management Communication Quarterly 15.4 (2002): 571-600.

Pavela, Gary. "Memorandum to the Faculty: Teaching Troubled Students After Virginia Tech." Spectrum Nov. (2007): 4-9.

Siegel, Dorothy. Campuses Respond to Violent Tragedy. Phoenix, AZ: Oryz Press, 1994.


Special thanks to Dr & Mrs. Jeffery Wisch.
Gift designated for funding a 3 tiered program aimed at promoting the success and supporting the needs of students with mental illness.

Some information in this guide was adapted (with permission) from similar information used at Northwestern Business College, Ball State University, University of Virginia, Carthage College, University of St. Thomas.

Helping Distressed or Distressing Students



Complete word document:
Helping Distressed or Distressing Students