University of Rochester


There is a UCC professional on-call 24 hours per day, 7 days a week, for emergencies

UCC On-Call: (585) 275-3113

Life Line: (585) 275-5151

On Campus Security Emergency x13

On Campus Security Non-Emergency: 5-3333

Off-Campus Security: (585) 275-3333

Contact UCC

UCC Location & Hours

Appointments: (585) 275-3113

Fax Number: (585) 442-0815

Address:
Box 270356, 738 Library Road
UHS Building
Rochester, New York 14627

Please send questions about the technical structure/operation of this site to the UCC Web Master

Last modified: Thursday, 15-Mar-2012 14:16:50 EDT

University Counseling Center (UCC)

What You Should Know About Making a Referral to the UR Counseling Center

Refer directly to the UR UCC services: Know your limits as a help-giver; only go as far as your expertise, training, and resources allow. When a student needs more help than you are able or willing to give, it is time to make a referral to a professional.

When you have decided that professional counseling or a consult is indicated, inform the student in a direct, concerned, straightforward manner.

Because many students initially resist the idea of counseling, it is useful to be caring, but firm, in your belief that counseling will be useful; to be clear and concrete regarding the reason you are concerned; and to be familiar with the procedures and the counseling services or other help-giving agencies on campus.

If a student is reluctant to seek help

Suggest that the student call the UCC to make an appointment. Give the student our contact information. Remind the student that our services are FREE AND STRICTLY CONFIDENTIAL.

Sometimes it is useful and necessary to assist the student more directly in the appointment-setting process. In these instances, you can offer the use of your phone or call the UCC yourself, while the student is in your office. Occasionally, you may think it wise to actually walk the student over to the UCC. This can be especially helpful to students who are unsure about the location or are timid about meeting a counselor for the first time.

Finally, if you are concerned about a student but unsure about the appropriateness of the referral, feel free to call UCC to consult with a counselor.

A FINAL NOTE ON CONFIDENTIALITY: We are required by law and by professional ethics to protect the confidentiality of all communication between the counseling staff and our clients (except in cases of imminent suicide, homicide, or suspected child or senior abuse). Consequently, we cannot discuss with others the details of a student's situation or even indicate whether the student is being seen in counseling. In order for information about the student to be released to you or others, we must first get the permission from the student (usually a written release of information). However, we are available to consult with you in general terms about your concerns.

Helping Distressed or Distressing Students

Addendum:

References/Credits

Complete word document:
Helping Distressed or Distressing Students