University of Rochester

To Schedule an Appointment at UHS

Call 275-2662.

University Health Service (UHS)

Contact UHS Physician On-Call

Decide if the medical condition is urgent

URGENT		NON-URGENT
The concerns that warrant a call to the physician on-call include, but are not limited to:		These concerns can wait until UHS re-opens. Call UHS at 585-275-2662 to schedule an appointment.
Real shortness of breath or trouble breathing.		You need a prescription refilled.
Abdominal pain severe enough to wake you up & cannot be relieved by an over-the-counter medication (e.g., Tylenol).		You have had a cold or bad sore throat for the past few days.
A foreign body in the eye.		You are vomiting or you have diarrhea for less than 8 hours.
A headache followed by a high fever, or the worst headache you ever had.		You have a cut that is less than 1" long and not deep. Apply pressure to stop the bleeding.
You are vomiting blood.		You think you have sprained your ankle or other body part. Rest, ice, and elevate the sprained area
IN AN EMERGENCY: Call Security at 585-275-3333. Security will dispatch the Medical Emergency Response Team (MERT) to assist you. For more about MERT.

If the condition is urgent, call University Health Service (UHS) at 585-275-2662.

Whenever the UHS offices are closed, a UHS physician is on-call and available by phone from home for urgent concerns that cannot wait until the offices re-open. In an emergency, dial 13 to reach Security.

If UHS is closed, you will reach the after-hours answering service for the University Health Service.
The answering service will page the physician. The physician will return your call, usually within 5-10 minutes. Stay by the phone and wait for the physician to call. Be sure your phone mail is off. If you do not hear from the physician within 20 minutes, call again.
When talking with the physician, be clear and honest when explaining your symptoms. Be prepared to describe your symptoms and when they started. If you are in pain, you will be asked where the pain is and whether it is a dull ache or a stabbing pain. You may be asked if you have a temperature and if you have had this type of problem before.
Follow the physician's recommendation(s). The physician may suggest taking an over-the-counter medication, applying heat, gargling, calling UHS first thing in the morning to schedule an appointment for that day, or going to the emergency department.

DO NOT go to the emergency department unless your situation is life threatening or you have been in a serious accident. Call UHS at 585-275-2662 first, even if you think UHS is closed. If UHS is closed, you can speak with the physician on-call who will talk with you about what you should do.

UHS Hours and Locations

REMEMBER

To schedule an appointment at any UHS office, call 585-275-2662.
Call 585-275-2662 to reach the UHS physician on-call when UHS is closed.
In a mental health emergency, contact the University Counseling Center (UCC) by calling 585-275-3113. A mental health professional is on call 24 hours a day throughout the year.
In an emergency, call Security at 585-275-3333 for assistance. (If off-campus, dial 911.)

For more information, contact Linda Dudman in the UHS Health Promotion Office at (585) 273-5770 or ldudman@uhs.rochester.edu

Please send questions about the technical structure/operation to the UHS Web Master

Last modified: Tuesday, 23-Aug-2011 15:41:03 EDT