University of Rochester
EMERGENCY INFORMATIONCALENDARDIRECTORYA TO Z INDEXCONTACTGIVINGTEXT ONLY

Physician On-Call, emergency, after hours, On-call, oncall

Decide if the medical condition is urgent


URGENT
NON-URGENT
The concerns that warrant a call to the physician on-call include, but are not limited to:
These concerns can wait until UHS re-opens. Call UHS at x5-2662 to schedule an appointment.
  • Real shortness of breath or trouble breathing.
  • Abdominal pain severe enough to wake you up & cannot be relieved by an over-the-counter medication (e.g., Tylenol).
  • A foreign body in the eye.
  • A headache followed by a high fever, or the worst headache you ever had.
  • You are vomiting blood.
  • You need a prescription refilled.
  • You have had a cold or bad sore throat for the past few days.
  • You are vomiting or you have diarrhea for less than 8 hours.
  • You have a cut that is less than 1" long and not deep. Apply pressure to stop the bleeding.
  • You think you have sprained your ankle or other body part. Rest, ice, and elevate the sprained area.

If the condition is urgent, call UHS at x5-2662

Whenever the UHS offices are closed, a UHS physician is on-call and available by phone from home for urgent concerns that cannot wait until the offices re-open. In an emergency, dial 13 to reach Security.
  • If UHS is closed, you will reach the after-hours answering service for the University Health Service.
    The answering service will page the physician. The physician will return your call, usually within 5-10 minutes.
    Stay by the phone and wait for the physician to call. Be sure your phone mail is off. If you do not hear from the physician within 20 minutes, call again.
  • When talking with the physician, be clear and honest when explaining your symptoms. Be prepared to describe your symptoms and when they started. If you are in pain, you will be asked where the pain is and whether it is a dull ache or a stabbing pain. You may be asked if you have a temperature and if you have had this type of problem before.
  • Follow the physician's recommendation(s). The physician may suggest taking an over-the-counter medication, applying heat, gargling, calling UHS first thing in the morning to schedule an appointment for that day, or going to the emergency department.
DO NOT go to the emergency department unless your situation is life threatening or you have been in a serious accident. Call UHS at 275-2662 first, even if you think UHS is closed. If UHS is closed, you can speak with the physician on-call who will talk with you about what you should do.

UHS Hours & Locations

Medical Center Office - x5-2662
Located in Room G-5050, UR Medical Center, 250 Crittenden Blvd.
Open 8 a.m. - 5 p.m. weekdays all year (except Tues. 9:00-5:00)

Open during the academic year except for school vacations:

River Campus Office - x5-2161
Located in Susan B. Anthony (1st floor, Morgan Wing)
Open 9 a.m. - 9 p.m., Mon.-Thurs. and 9 a.m. - 5 p.m., Fri., Sat., & Sun.

Eastman School Office - x4-1230
Located in Room 106, ESM Student Living Center
Open 9:30 - 4:30 p.m., weekdays

REMEMBER .

  • To schedule an appointment at any UHS office, call 275-2662.
  • Call 275-2662 to reach the UHS physician on-call when UHS is closed.
  • In a mental health emergency, contact the University Counseling Center (UCC) by calling 275-3113. A mental health professional is on call 24 hours a day throughout the year.
  • In an emergency, dial x13 for Security. (If off-campus, dial 911 for assistance.)

 

For more information, contact Linda Dudman in the UHS Health Promotion Office at (585) 273-5770 or ldudman@uhs.rochester.edu

Please send questions about the technical structure/operation to the UHS Web Master

Last modified: Friday, 28-Mar-2008 10:00:48 EDT