Updates on the novel coronavirus (COVID-19)
The University COVID-19 Updates and Resources website serves as a resource for information on the global novel coronavirus (COVID-2019) health crisis. Here, members of the University community can view the most recent University statements and news about the illness. A FAQ provides answers to many questions that students, faculty, and staff have about COVID-2019. The website also provides links to key sources of information. President Sarah Mangelsdorf has established a cross departmental response team, led by representatives of Global Engagement and Emergency Management, to plan holistically for how the ongoing COVID-2019 situation may affect the entirety of the institution. Click here for Novel COVID-19 Resources and Updates.
COVID-19 concerns? UHS is here to help.
We understand this is a challenging time. We want you to know we are here for you. The University Health Service (UHS) continues to work in collaboration with University of Rochester Medical Center (URMC) physicians, University departments on all campuses, and the Monroe County Health Department to monitor novel coronavirus (COVID-19) and to prepare for the fall semester. We are committed to protecting the safety of our University community and our broader Rochester community, as well.
The University Health Service (UHS) and the University Counseling Center (UCC) are available to meet the health care needs of University students, employees, and our other patients. With your safety as our highest priority, we have redesigned our approach to care by offering the following options for access to care:
- In-person appointments for primary care, immunizations, routine physicals, preventive care, and occupational health. Call UHS at 585-275-2662 to schedule.
- Telemedicine appointments by secure video or by phone. Call UHS at 585-275-2662 to schedule.
- Telehealth psychotherapy appointments. Ccall UCC at 585-275-3113 to schedule.
- Heath information/advice phone call to speak with a registered nurse. Call 585-275-2662 and ask to speak with a nurse.
UHS Summer Hours: June 1-August 14
The UHS offices in the UHS Building and in the Medical Center are open weekdays from 8:00-4:30 through August 14. The UHS office at the Eastman School of Music is closed for the summer. For more information, click on Summer Hours. Please Note: Whenever UHS offices are closed, a UHS physician is on-call and available for urgent concerns that cannot wait until the offices re-open. If you need medical assistance, call UHS at 585-275-2662.
CALL FIRST – Please call UHS & UCC before coming to our offices.
UHS – 585-275-2662 | UCC – 585-275-3113
Please read the Instructions for UHS Patients before coming to UHS. All visits to UHS are by appointment. Please call UHS at 585-275-2662 to schedule an appointment before coming into the UHS Building or into any UHS office. Everyone entering UHS offices must wear a mask. If you do not have a mask, please ask for one as soon as you come inside. These policies have been implemented to protect the health and safety of our patients and our staff members. If you have questions about these instructions, call UHS at 585-275-2662 for assistance.
QUESTIONS: Email email@example.com. This e-mail box has been set up to manage questions and correspondence related to COVID-19.
Only UHS staff and patients with scheduled appointments will be allowed into the UHS Building. If someone accompanies you to UHS, they will be asked to wait outside of the building. We are taking this measure to assure the health and safety of our patients and our staff. Everyone coming into the UHS Building should wear a face mask.
|Steps that UHS is taking to minimize the risk of COVID-19 transmission and to maintain a safe environment for our patients:
Please DO NOT come to UHS before calling. We need your help to keep our patients and staff members healthy and safe.
Need medical assistance? Contact your UHS health care provider through UHSConnect or by calling UHS at 585-275-2662. If you do not already have a UHSConnect account, email firstname.lastname@example.org for assistance.
If you are experiencing the following symptoms, call 585-275-2662 before coming to UHS:
Before you come to UHS or go to a doctor’s office or an emergency room: Call ahead and tell them about your symptoms and/or potential exposure with someone with COVID-19.
- Students and other UHS primary care patients: Call UHS at 585-275-2662 day or night. Whenever UHS offices are closed, a physician is on-call and available by phone for urgent concerns that cannot wait until the offices re-open.
- Members of the University community who are not primary care patients at UHS: Please call your primary care physician for advice. If you do not have a primary care physician, you can call UHS at 585-275-2662 for advice.
Do not travel while sick. Please do not get on public transportation or just arrive at the University Health Service (UHS). You need to call before coming to UHS or any other health care facility. The number to call for UHS is 585-275-2662.
Follow social distancing guidelines. It is essential for us all to practice social distancing if we are to flatten the curve. We can all take actions to reduce our risk and the risk of those around us. What does this mean – it means we should stay home, avoid crowds, stay six feet apart from each other, and refrain from touching one another. Check the CDC website for resources, updates, and actions we can all take to reduce the risk of getting sick and the risk of spreading the illness. The CDC FAQs provide answers to questions about COVID-19. Check out Six Feet Saves for more information about social distancing.
Quarantine and Isolation – What’s the Difference: Click on Quarantine and Isolation – What’s the Difference to take a quick look at the differences between quarantine, which is for asymptomatic people who have been exposed to the infection, and isolation, which is for people who have symptoms and are suspected of having the infection. The chart provides the steps to follow for both categories. For more detail, click on the links below.
- Instructions for Students Going into Isolation Housing Due to COVID-19: Isolation is for people who have or are suspected of having COVID-19 (the illness caused by the novel coronavirus). To prevent these individuals from passing the infection to other people, they need to be in isolation in order to stay away from those who are not immune to it – which is almost everyone. When someone is in isolation, it means they will have to stay in separate housing until their symptoms have resolved, and they have had no fever for at least 72 hours. This will be at least 7 days after their symptoms began. If you need to be in isolation, click here for information about what you need to do to care for yourself and protect others.
- Quarantine – What It Means: The purpose of quarantine is to separate and prevent the movement of asymptomatic (i.e., no symptoms) people who have been exposed (or might have been exposed) to an infectious disease, in this case, COVID-19. If you are required to quarantine by NYS or told to quarantine by your health care provider, click here for information about what you need to do. When you are told to quarantine, please take it seriously. It is essential that you follow the guidelines and the required time-frame to avoid spreading COVID-19 further.
Managing fears and anxiety about COVID-19: Check the University Counseling Center (UCC) website for links to pages to help you manage fears and anxiety about Novel Coronavirus (COVID-19).
Tips for Staying Healthy: Everyone is encouraged to take the following steps to stay healthy:
- Wear a face mask when out in public and unable to be six feet apart.
- Stay home if you are sick.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after coughing, sneezing, or blowing your nose. If soap and water are not available, use alcohol-based hand sanitizers containing at least 60% alcohol. (Recommendation from the Centers for Disease Control and Prevention).
- Avoid touching your eyes, nose, and mouth.
- Practice good cough and sneeze etiquette. Always cough and sneeze into a tissue or your upper shirt sleeve, completely covering your mouth and nose. Then, through your tissue away.
- Avoid close contact with people who are sick.
- Stay hydrated and get plenty of rest.
- Clean and disinfect frequently touched objects and surfaces. See “How to Clean and Disinfect the Right Way”.
Virtual programming offered by the UHS Health Promotion Office: Check out the list of online programs especially for students (Mindful Yoga for Athletes, Zzzzs to As Online Sleep Challenge, EAT Mindfully Online Program, and Virtual Meditation: For Students, By Students) and online programs for students, staff, and faculty (21 Days of Mindful Relection and Koru Mindfulness: 4-Week Learn to Meditate Workshop). We hope you will join us online for one or more of these programs and workshops. For more resources, check UR Supported.
How dangerous is COVID-19? As with other respiratory illnesses, infection with COVID-19 can cause mild symptoms, including a runny nose, sore throat, cough, and fever. It can be more severe for some and lead to pneumonia or breathing difficulties. The elderly and those with pre-existing medical conditions or compromised immune systems appear to be more vulnerable to becoming severely ill with Covid-19 and have a higher risk for it to be life-threatening. The March 18, 2020 MMWR report provides data about young adults that indicates COVID-19 is not necessarily a benign, self-limited illness for the young adult population. According to the MMWR, 29% of cases, 20% of hospitalized patients, and 12% of ICU patients with COVID-19 in this country in the last month were young adults.
Since this is a rapidly evolving situation, visit the University’s Coronavirus website for the latest information and updates from the University and the CDC website for the most current information about COVID-19.