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COVID-19 Concerns? UHS is here to help

Updates on the novel coronavirus (COVID-19)

The University COVID-19 Updates and Resources website serves as a resource for information on the global novel coronavirus (COVID-2019) health crisis. Here, members of the University community can view the most recent University statements and news about the illness. A FAQ provides answers to many questions that students, faculty, and staff have about COVID-2019. The website also provides links to key sources of information. President Sarah Mangelsdorf has established a cross departmental response team, led by representatives of Global Engagement and Emergency Management, to plan holistically for how the ongoing COVID-2019 situation may affect the entirety of the institution. Click here for Novel COVID-19 Resources and Updates.

Public Health Ambassador Program – New for Fall 2020
Would you like to help educate our campus community on healthy behaviors, promote safe practices, and help ensure adherence to the new regulations during this pandemic? If you do, the new Public Health Ambassador program might be right for you.Learn more about the responsibilities and requirements to become a Public Health Ambassador. We welcome all interested students. This program is open to all full-time undergraduate and graduate students. Interested students are asked to complete a brief application.

COVID-19 concerns? UHS is here to help.

We understand this is a challenging time. We want you to know we are here for you. The University Health Service (UHS) continues to work in collaboration with University of Rochester Medical Center (URMC) physicians, University departments on all campuses, and the Monroe County Health Department to monitor novel coronavirus (COVID-19) and to prepare for the fall semester. We are committed to protecting the safety of our University community and our broader Rochester community, as well.

The University Health Service (UHS) and the University Counseling Center (UCC) are available to meet the health care needs of University students, employees, and our other patients. With your safety as our highest priority, we have redesigned our approach to care by offering the following options for access to care:

  • In-person appointments for primary care, immunizations, routine physicals, preventive care, and occupational health. Call UHS at 585-275-2662 to schedule.
  • Telemedicine appointments by secure video or by phone. Call UHS at 585-275-2662 to schedule.
  • Telehealth psychotherapy appointments. Call UCC at 585-275-3113 to schedule.
  • Heath information/advice phone call to speak with a registered nurse. Call 585-275-2662 and ask to speak with a nurse.

CALL FIRST – Please call UHS & UCC before coming to our offices.
UHS – 585-275-2662 | UCC – 585-275-3113

Please read the Instructions for UHS Patients before coming to UHS. All visits to UHS are by appointment. Everyone entering UHS offices will be asked to show they have completed Dr. Chat Bot for the day and will be asked if they have an appointment. Everyone coming into UHS and UCC offices must also wear a mask. If you do not have a mask, please ask for one as soon as you come inside. These policies have been implemented to protect the health and safety of our patients and our staff members. If you have questions about these instructions, call UHS at 585-275-2662 for assistance.

Only UHS staff and patients with scheduled appointments will be allowed into the UHS Building. If someone accompanies you to UHS, they will be asked to wait outside of the building. We are taking this measure to assure the health and safety of our patients and our staff. Everyone coming into the UHS Building should wear a face mask.

QUESTIONS about COVID-19 and UHS policies and procedures: Email uhscovid19@uhs.rochester.edu. This e-mail box has been set up to manage questions and correspondence related to COVID-19.

Steps that UHS has taken to minimize the risk of COVID-19 transmission and to maintain a safe environment for our patients:

  • All patients will be screened for symptoms before checking in for their appointment. A UHS staff member may call you the day before your appointment or the day of your appointment.
  • Everyone must wear a mask when entering any UHS office. We will provide you with a mask if you do not have one. If you need a mask, call UHS (585-275-2662) before you arrive.
  • A UHS staff member is stationed in the lobby of the UHS Building to welcome patients and to assure everyone has completed Dr. Chat Bot, has an appointment, and is wearing a mask.
  • If you are being tested for COVID-19, you are asked to wait in your car or outside the building until you are called by one of our staff members to come into the office. You will be met at the door in the lobby by our staff member.
  • You should plan to arrive no more than 10 minutes prior to your appointment time to reduce time spent in the waiting room.
  • Meticulous infection control practices (i.e., frequent handwashing and cleaning of all surfaces that patients and staff touch) are being followed.
  • Visitors who come with a patient will be asked to wait outside our building or in their car.
  • Our waiting room has been rearranged to maintain physical distancing. All magazines and paper goods have been removed.

Please DO NOT come to UHS before calling. We need your help to keep our patients and staff members healthy and safe.

Need medical assistance? Contact your UHS health care provider through UHSConnect or by calling UHS at 585-275-2662.UHS has a physician on call for urgent concerns whenever UHS offices are closed. If you do not already have a UHSConnect account, email hhf@uhs.rochester.edu for assistance.

Before you come to UHS or go to a doctor’s office or an emergency room: Call ahead and tell them about your symptoms and/or potential exposure with someone with COVID-19.

  • Students and other UHS primary care patients: Call UHS at 585-275-2662 day or night. Whenever UHS offices are closed, a physician is on-call and available by phone for urgent concerns that cannot wait until the offices re-open.
  • Members of the University community who are not primary care patients at UHS: Please call your primary care physician for advice. If you do not have a primary care physician, you can call UHS at 585-275-2662 for advice.

Do not travel while sick. Please do not get on public transportation or just arrive at the University Health Service (UHS). You need to call before coming to UHS or any other health care facility. The number to call for UHS is 585-275-2662.

Follow social distancing guidelines. It is essential for us all to practice social distancing if we are to flatten the curve. We can all take actions to reduce our risk and the risk of those around us. What does this mean – it means we should stay home, avoid crowds, stay six feet apart from each other, and refrain from touching one another. Check the CDC website for resources, updates, and actions we can all take to reduce the risk of getting sick and the risk of spreading the illness. The CDC FAQs provide answers to questions about COVID-19. Check out Six Feet Saves for more information about social distancing.

Quarantine and Isolation – What’s the Difference: Click on Quarantine and Isolation – What’s the Difference to take a quick look at the differences between quarantine, which is for asymptomatic people who have been exposed to the infection, and isolation, which is for people who have symptoms and are suspected of having the infection. The chart provides the steps to follow for both categories. For more detail, click on the links below.

  • Instructions for Students Going into Isolation Housing Due to COVID-19:  Isolation is for people who have or are suspected of having COVID-19 (the illness caused by the novel coronavirus). To prevent these individuals from passing the infection to other people, they need to be in isolation in order to stay away from those who are not immune to it – which is almost everyone. When someone is in isolation, it means they will have to stay in separate housing until their symptoms have resolved, and they have had no fever for at least 72 hours. This will be at least 7 days after their symptoms began. If you need to be in isolation, click here for information about what you need to do to care for yourself and protect others.
  • Quarantine – What It Means: The purpose of quarantine is to separate and prevent the movement of asymptomatic (i.e., no symptoms) people who have been exposed (or might have been exposed) to an infectious disease, in this case, COVID-19. If you are required to quarantine by NYS or told to quarantine by your health care provider, click here for information about what you need to do. When you are told to quarantine, please take it seriously. It is essential that you follow the guidelines and the required time-frame to avoid spreading COVID-19 further.

Managing fears and anxiety about COVID-19: Check the University Counseling Center (UCC) website for links to pages to help you manage fears and anxiety about Novel Coronavirus (COVID-19).

Tips for Staying Healthy: Everyone is encouraged to take the following steps to stay healthy:

  • Wear a face mask when out in public and unable to be six feet apart.
  • Stay home if you are sick.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after coughing, sneezing, or blowing your nose. If soap and water are not available, use alcohol-based hand sanitizers containing at least 60% alcohol. (Recommendation from the Centers for Disease Control and Prevention).
  • Avoid touching your eyes, nose, and mouth.
  • Practice good cough and sneeze etiquette. Always cough and sneeze into a tissue or your upper shirt sleeve, completely covering your mouth and nose. Then, through your tissue away.
  • Avoid close contact with people who are sick.
  • Stay hydrated and get plenty of rest.
  • Clean and disinfect frequently touched objects and surfaces. See “How to Clean and Disinfect the Right Way”.
  • Get a flu shot. UHS is offering several Flu Vaccine Clinics during October. Check UHS Flu Vaccine Clinics for dates, times, and information about scheduling an appointment. Everyone coming to a UHS Flu Vaccine Clinic must have an appointment.

Virtual programming offered by the UHS Health Promotion Office: Check out the list of online programs especially for students (Mindful Yoga for Athletes, Zzzzs to As Online Sleep Challenge, EAT Mindfully Online Program, and Virtual Meditation: For Students, By Students) and online programs for students, staff, and faculty (21 Days of Mindful Relection and Koru Mindfulness: 4-Week Learn to Meditate Workshop). We hope you will join us online for one or more of these programs and workshops. For more resources, check UR Supported.

How dangerous is COVID-19? As with other respiratory illnesses, infection with COVID-19 can cause mild symptoms, including a runny nose, sore throat, cough, and fever. It can be more severe for some and lead to pneumonia or breathing difficulties. The elderly and those with pre-existing medical conditions or compromised immune systems appear to be more vulnerable to becoming severely ill with Covid-19 and have a higher risk for it to be life-threatening. The March 18, 2020 MMWR report provides data about young adults that indicates COVID-19 is not necessarily a benign, self-limited illness for the young adult population. According to the MMWR, 29% of cases, 20% of hospitalized patients, and 12% of ICU patients with COVID-19 in this country in the last month were young adults.

For the latest information and updates: Visit the University’s Coronavirus website for the latest information and updates from the University. Check the CDC website for the most current information about COVID-19.