University Health Service (UHS)
Physical Therapy Services
The University Health Service (UHS) offers physical therapy services for its patients. Some typical conditions treated by a physical therapist include, but are not limited to, overuse syndrome, tendonitis, muscle strains and sprains, and persistent pain. We recommend checking your insurance coverage before receiving services. Some insurance plans require a referral written by a health care provider for physical therapy.
Appointments are scheduled through UHS by calling 585-275-2662. If you need to discuss receiving physical therapy services, please schedule an appointment to speak with your primary care provider. Your primary care provider can write a referral, if your insurance plan requires a written referral.
Physical Therapy Locations
Call UHS at 585-275-2662 to schedule an appointment at either location.
- UHS Building (located on the River Campus) – Check in with the receptionist on the first floor
- Eastman School of Music – Room B-06
The method of payment will depend on your health insurance coverage. The mandatory health fee paid by full-time students does not cover visits to the physical therapist; however, the Aetna Student Health plan does provide coverage. (See below.)
For students covered by Aetna Student Health insurance through UHS:
- The Aetna Student Health insurance plan covers physical therapy with a $10 co-pay per visit. You must meet the plan's $125 deductible before coverage begins. A referral from UHS is not required.
- The University Health Service will bill Aetna Student Health directly for you.
For all patients covered by another insurance plan:
- Check with your insurance company about coverage before receiving physical therapy services. Your insurance plan may require a referral, restrict the number of visits covered, or exclude physical therapy from coverage. Your plan may require a referral from your provider at home.
- When you call your insurance company, we recommend asking the following questions:
- Is physical therapy covered by your insurance plan?
- Does your plan require prior authorization?
- Is physical therapy covered "out of area" (i.e., in Rochester)? This question is especially important if you are not from the Rochester area. If the answer is no to either one of the first two questions, then you are responsible for paying for the services you receive.
- Is a referral required? If yes, does the referral need to be from your primary care provider at home or can it be from your primary care provider (PCP) at UHS?
- If UHS cannot bill directly to your insurance company, you will need to pay the bill. A statement showing physical therapy services received at UHS can be given to you to submit to your insurance company for reimbursement. You can then submit a claim to your company. If physical therapy services are covered by your plan, the reimbursement will be paid directly to you.
- If physical therapy is not covered by your insurance plan or covered partially, you are responsible for payment. If you are a full-time student, the charge will be sent to your tuition billing statement.
For Questions About Billing & Insurance