University of Rochester

Helpful Phone Numbers

Appointment Line

Health Information
275-1160 (General)

UHS Insurance Office

Health Promotion Office

UHS Patient Advocate

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Last modified: Friday, 22-Sep-2017 11:41:31 EDT

University Health Service (UHS)

Services for Full-Time Students

The University Health Service (UHS) provides a full range of confidential, high quality primary care services for full-time students.

UHS services include:

The UHS clinical staff includes registered nurses, nurse practitioners, and physicians, all of whom have a special interest in the care and treatment of students and other members of a college community. Visits to UHS are scheduled by calling 585-275-2662. All visits to UHS are confidential.

Paying for Services:

All full-time students pay the mandatory health fee, which covers office visits with physicians, nurse practitioners, and nurses at the University Health Service, visits and with therapists at the University Counseling Center, and health promotion programs and services. Please note: The mandatory health fee does not cover the cost of laboratory tests, x-rays, medications, physical therapy, procedures, and visits with specialists. These services will be billed to your health insurance plan.

In addition, full-time students must have health insurance. Students can enroll in the UR Student Health Insurance Plan offered by UHS, or they can remain on their own University approved insurance plan. Coverage needs to be in effect from August 1 through July 31. For more information, see Student Health Plan.

Appointments with UHS Primary Care Providers

The mandatory health fee covers primary care visits with physicians, nurse practitioners, and registered nurses and visits with UHS psychiatrists at the University Health Service. All full-time students have a primary care provider (PCP) at UHS. Students are encouraged to schedule appointments with their PCP whenever possible. Visits are scheduled by calling 585-275-2662. When you call to schedule your appointment, the receptionist will know the name of your PCP and will offer you appointment times with your PCP.

Appointments with a UHS Psychiatrist

The mandatory health fee covers the cost of visits with the psychiatrists at the University Health Service. A referral from your primary care provider at the University Health Service or a therapist at the University Counseling Center is required before an appointment is scheduled with the psychiatrist. Call 585-275-2662 to schedule an appointment with your primary care provider. Call 585-275-3113 to schedule an appointment with a therapist at the University Counseling Center.

Access to Care 24 Hours a Day

Whenever UHS is closed, a UHS physician is available by phone (585-275-2662) for urgent concerns that cannot wait until the offices re-open. A mental health professional is on-call and available by phone (585-275-3113) 24 hours a day throughout the year.

Allergy Injections & Immunizations

Students can arrange to receive their allergy injections at any UHS office. Immunizations for travel and other vaccines (i.e., flu shot, HPV vaccine, Hepatitis B vaccine) are also given at UHS. There is no charge for the administration of the vaccine; however, there is a charge for the serum or vaccine. For more information about travel immunizations, see Travel Care below.

Counseling at the University Counseling Center

The University Counseling Center (UCC) provides comprehensive initial assessments, individualized treatment plans and support to put such a plan into action to all University of Rochester full-time students who pay the mandatory health fee. The individualized treatment plan may include referral to group therapy, workshops, assisted on-line therapy, or brief individual therapy. UCC therapists are licensed professionals and professionals-in-training from a variety of mental health disciplines. For further information, check the UCC web site.

Health Promotion and Education

The UHS Health Promotion Office inspires UR students to LIVE, GROW, THRIVE! Our team provides a variety of health education and wellness programs, with a focus on the topics most meaningful to students: alcohol and other drugs, nutrition, healthcare IQ, relationships and sex, physical activity, and mental wellness. Check Health Promotion or call 585-273-5775 for more information about programs and events, Student Health 101, SWARM training, the Peer Health Advocacy course (PH 216), and more.

Laboratory Tests, Procedures, and X-Rays

Most laboratory tests and procedures are completed during a visit to UHS. Patients needing X-rays are referred to the Department of Radiology at Strong Memorial Hospital. See Laboratory Tests & Procedures at UHS for more information.


Several non-prescription and prescription medications prescribed by UHS providers are available for purchase at UHS offices, often at a lower cost than at a local pharmacy. The UR Student Health Insurance Plan includes coverage for prescription medications. The prescription drug discount card plan offered by Monroe County at no cost may be of interest. The discount card cannot be used for purchasing medications at UHS.

Nutrition Services

UHS offers nutrition services with a registered dietitian at the UHS office on the River Campus.

Physical Therapy

UHS offers physical therapy services at the UHS offices at the Eastman School of Music and on the River Campus.

Referrals to Specialists

Students needing to see a specialist for a consultation will be referred to a specialist in the area by their UHS primary care provider. Students enrolled on the UR Student Health Insurance Plan are required to have a referral from a UHS or UCC provider in advance of the specialist visit to assure coverage. Co-pays and may apply. Call your insurance plan Customer Service phone number in advance for coverage details.

Travel Care & Immunizations

Students planning to travel outside the United States can see their UHS primary care physician or nurse practitioner to review health risks, update immunizations, and plan for health care while abroad. An office visit should be scheduled at least 30 days in advance of travel to assure vaccine effectiveness and time to purchase any necessary supplies. Before coming for your visit, check the Travelers' Health page on the CDC website for information about immunizations required for the country to which you are traveling.