FAQs for UHSConnect

1. I cannot get into the UHSConnect web site.

Check to be sure you typed the full address including https://. If you typed in the full address and still cannot get into the site, write to hhf@uhs.rochester.edu for assistance.

2. I am not sure what e-mail address to use.

• Students: You must use your official University e-mail address (e.g., ______@u.rochester.edu, ______@urmc.rochester.edu).
• Non-students: You must use the e-mail you gave when you became a patient at UHS. Generally this is not a University e-mail address.

Please make sure that you enter the email address in all lower case letters. If you continue to experience trouble logging in or if you need to update the email address UHS has on file for you, write to hhf@uhs.rochester.edu.

3. I entered the requested information, but I was denied access.

Write to hhf@uhs.rochester.edu for assistance. Please include the nature of your problem, your full name, date of birth, and student ID (if known).

4. I did not receive an email link to set my password.

Check your Junk/Spam/Clutter folders to see if it went into one of these folders. If you find the message in one of these folders, adjust your settings, so UHSConnect messages go into your inbox.

5. The link expired before I could set my password.

You will need to complete the registration process again. When you receive the email to set your password, the link is only valid for 20 minutes.

6. I misplaced my UHSConnect ID number.

Email hhf@uhs.rochester.edu for assistance. We cannot give you your number by phone.

Please Note: If you are a full-time student and began your studies after August 2019, your UHSConnect ID Number is your Student ID number.

7. How do I use UHSConnect?

You will receive an e-mail message to let you know when your UHS or UCC provider sends you a secure message through UHSConnect. You go into UHSConnect to respond or to send a message, upload documents, or download your immunization record.