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University Counseling Center

Responding to Student Emergencies

Emergency situations are rare; however, immediate and decisive action is necessary when they do occur. Generally, a psychological emergency involves one or more of the following conditions:

  • A suicidal attempt, gesture, threat, or stated intention
  • A homicidal attempt, gesture, threat, or stated intention, property destruction, criminal acts
  • Behavior posing a threat to self
  • Behavior posing a threat to others (outburst, aggression, hostility)
  • Loss of contact with reality (hallucination, hearing/seeing things
  • Inability to care for oneself

In the event of one of these emergency situations, it is helpful to follow the guidelines below:

  • Stay calm, as this will help you respond more effectively, and also help to reduce the student’s anxiety or agitation
  • If possible, provide a quiet, private place for the student to rest while further steps are taken
  • Talk to the student in a clear, straight-forward manner
  • If the student appears to be dangerous to self or others, do not leave the student unattended
  • Make arrangements for appropriate intervention or aid

The primary campus resources for responding to mental health emergencies are the UCC and/or Security. The following options are available to you:

  • Phone consultation with a UCC staff member is available – (585) 275-3113
  • You can walk the student over to the Counseling Center, Third Floor UHS Building, 738 Library Road, for an emergency consultation/appointment with a counselor during the hours that we are here
  • If the student is unusually aggressive or otherwise unmanageable call Security immediately: x13 or (585) 275-3333

Be prepared to provide security or UCC with as much information as possible about the student and the situation.


Guide Table of Content

Addendum