Please consider downloading the latest version of Internet Explorer
to experience this site as intended.
Tools Search Main Menu
UHS Site Menu

University Counseling Center

Responding to Student Emergencies

Emergency situations are rare; however, immediate and decisive action is necessary when they do occur. Generally, a psychological emergency involves one or more of the following conditions:

  • A suicidal attempt, gesture, threat, or stated intention
  • A homicidal attempt, gesture, threat, or stated intention, property destruction, criminal acts
  • Behavior posing a threat to self
  • Behavior posing a threat to others (outburst, aggression, hostility)
  • Loss of contact with reality (hallucination, hearing/seeing things
  • Inability to care for oneself

In the event of one of these emergency situations, it is helpful to follow the guidelines below:

  • Stay calm, as this will help you respond more effectively, and also help to reduce the student’s anxiety or agitation
  • If possible, provide a quiet, private place for the student to rest while further steps are taken
  • Talk to the student in a clear, straight-forward manner
  • If the student appears to be dangerous to self or others, do not leave the student unattended
  • Make arrangements for appropriate intervention or aid

The primary campus resources for responding to mental health emergencies are the UCC and/or Security. The following options are available to you:

  • Phone consultation with a UCC staff member is available – (585) 275-3113
  • You can walk the student over to the Counseling Center, Third Floor UHS Building, 738 Library Road, for an emergency consultation/appointment with a counselor during the hours that we are here
  • If the student is unusually aggressive or otherwise unmanageable call Security immediately: x13 or (585) 275-3333

Be prepared to provide security or UCC with as much information as possible about the student and the situation.

Guide Table of Content