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Staff

UR Student

UR Student will impact Staff, Support Staff, Faculty (except the SMD MD Program faculty) and Students within the University. Continue reading to learn how Staff members will be impacted and how to prepare for this change. Visit the UR Student Basics page for essential project information.

Staff Change Areas:

Advisors and Staff will have a centralized, synchronous view of student information that shows progress towards objectives. This comprehensive student profile along with an integrated communication system linking Student Records, Student Finance, Advisers, Faculty, Admissions, and Financial Aid to better support student success.

Each area below highlights upcoming features based on UR Student design. More information will be provided as these features are designed and tested.

Important Learning Links:

Training Materials

Differences for Go-Live

Tools:

 

 

Faculty Changes

Student Changes


Staff Special Interest Group (SIG):

The UR Student configuration and design is being reviewed by all SIG members for the following areas; Records and Registration, Advising and Student Finance. These groups will be reviewing features of interest for their feedback and testing functionality. If you would like to become a member please contact us.

 

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Staff Events:

We are currently conducting training for people who currently manage classes at the University. See details below.

If you are unfamiliar with UR Student and it’s purpose, read our UR Student Basics to get in the know, or request a presentation for your unit or department. We will discuss the project mission, impacts and gather feedback from our Q&A sessions held immediately after with UR Student project leadership.


Staff Resources:

Our updated project timeline with UR Student’s go-live date milestones, educational tools and resources will be made available here:

      • Training for people who manage courses currently is being held in November 2019. Contact your Champion if you have not registered for this class yet. Classes end on November 22, 2019.
      • Videos
      • Quick Reference Cards

 


Support Information

 

Self-Directed UR Student Support:

UR Student Reference Details:
https://tech.rochester.edu/urstudent/
Browse Training materials, FAQs, tutorials, etc.

UR Student Project Site:
https://www.rochester.edu/urstudent/
Browse Training materials, FAQs, tutorials, etc. plus project development progress updates and in-class training opportunities.

In-Person UR Student Course Management Support:
UR Student Course Management Support Team at Lattimore Hall, Room 120:
UR Student team members will be located in Lattimore Hall, Room 120, 8am to 5pm M-F, to directly support Administrative Curriculum Management Tasks and other Advance UR Student Application topics.

UR Student Support Options starting February 2020

UR Student Login and Duo Enrollment issues:

IT Help Desk: Staffed 24/7
On Campus Call x52000 or Direct (585) 275-2000
or
Open a service request via Service Desk portal at:
https://helpdesk.rochester.edu/
Escalated issues to UR Student Support team, by opening a service request via Service Desk portal, ( https://service.rochester.edu/servicedesk/customer/portal/101/create/372 ).

Advanced UR Student Support:

IT Center at Rush Rhees Library, UR Computer Network Services, Room G111
On Campus Call x52000 or Direct (585) 275-2000

UR Student Support Team at Gleason Theatre (Rush Rhees Library):
Available for faculty walk-ins 8am to 5pm M-F with morning appointment priority provided for after hours evening Instructors when requested via overnight support tickets.