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Retirement Contact Information


Customer Service Phone Number: 1-800-410-6497
Hours: Monday-Friday, 8am-10pm • Saturday, 9am -6pm (ET)


The Human Resources Department created a help center to assist University of Rochester employees with the use of the HRMS system as well as other HR issues.

Phone: 585-275-8747
Hours: Monday –Friday, 8am-5pm

A full list of contact information for the Office of Total Rewards can be found here.