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Office of Human Resources

24/7 Nurse Line


The University of Rochester is happy to bring employees access to a caring professional any time of the day or night with the 24/7 Nurse Line. Employees are able to get immediate help with health problems ranging from the common cold to major surgery 24 hours a day, 7 days a week.

When you have a health question and you're not sure what to do, you can call the Nurse Line 24 hours a day, seven days a week. The Nurse Line provides direct access to registered, specially trained nurses who can help answer your questions, discuss your options, and empower you to make informed decisions. A nurse can also help prepare you for your next doctor's office visit by providing you with meaningful questions to discuss with your doctor.

You can also call the Nurse Line for general health information, wellness and prevention education, tips and advice on nutrition, exercise and weight loss, and chronic condition support.

Excellus BlueCross BlueShield members call: 800-348-9786

Aetna Members please call: 800-556-1555

In addition, the School of Nursing Center for Employee Wellness also provides general advice and specific guidance about access to care or assistance in seeking the appropriate levels of care. The nurse will answer general questions about resources available and can provide referral that can answer an array of clinical and administrative questions about health care and health system.

School of Nursing Center for Employee Wellness hotline: 855-306-6800