{"id":1306,"date":"2024-06-21T17:56:34","date_gmt":"2024-06-21T17:56:34","guid":{"rendered":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/?page_id=1306"},"modified":"2024-06-21T20:19:35","modified_gmt":"2024-06-21T20:19:35","slug":"ccfaq","status":"publish","type":"page","link":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/ccfaq\/","title":{"rendered":"FAQ &#8211; Payment Card Acceptance"},"content":{"rendered":"<p><strong>Note: Please notify Treasury if you have moved to a new address, have a new contact person and\/or new account number.<\/strong><\/p>\n<p><strong>Bank of America merchant ID (MID) begins with 6749105-xxxx. Wells Fargo merchant ID (MID) usually starts with 487xxxxxxxxx. For most dial up terminals, the MID printed on the top of payment card receipt is truly the MID. Masking identifying information on receipts is part of Treasury&#8217;s effort to prevent fraud.<\/strong><\/p>\n<h2>General<\/h2>\n<p><strong>Whom should I contact for questions not answered in this FAQ section?<\/strong><\/p>\n<ol start=\"1\" type=\"1\">\n<li style=\"list-style-type: none;\">\n<ul type=\"disc\">\n<li>Maryna Lozovatskiy at (585) 276-7870<\/li>\n<li>Kathy King-Griswold at (585) 275-6968<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>New merchant location setup<\/h2>\n<p><strong>What is the procedure to set up a new merchant location?<\/strong><\/p>\n<ul type=\"disc\">\n<li>Please see\u00a0<a href=\"https:\/\/www.rochester.edu\/adminfinance\/treasury\/new-merchant\/\">Process to Establish a New Payment Card Merchant Location<\/a>.<\/li>\n<\/ul>\n<p><strong>How long does it take for the new payment card terminal to arrive?<\/strong><\/p>\n<ul>\n<li><strong>4-6 weeks<\/strong>\u00a0after Treasury receives the completed original documentation with all requisite signatures from the department.<\/li>\n<\/ul>\n<p><strong>Is there a possibility that I can receive a used terminal?<\/strong><\/p>\n<ul>\n<li>We recommend the location purchase brand new equipment to ensure it is PCI compliant.<\/li>\n<\/ul>\n<p><strong>What payment card terminals are available and what are the differences between each?<\/strong><\/p>\n<ul>\n<li>FD130 duo is a\u00a0<strong>dial-up<\/strong>\u00a0terminal. This terminal can be programmed to have multiple merchant account on one machine.<\/li>\n<li>FD410 DW is a\u00a0<strong>wireless<\/strong>\u00a0terminal that requires AT&amp;T cellular connection. Please make sure you have sufficient signal strength before ordering this terminal.<\/li>\n<\/ul>\n<p><strong>What should I do when I receive my new terminal?<\/strong><\/p>\n<ul>\n<li>Plug the terminal into the telephone jack and electrical outlet. To be used with an analog phone line (for FD130 terminals).<\/li>\n<li>Refer to user guides as needed for how to use the terminal. Visit the\u00a0<a href=\"https:\/\/www.rochester.edu\/adminfinance\/treasury\/payment-card\/\">payment card processing page<\/a>\u00a0for links to these user guides.<\/li>\n<li>Contact the\u00a0<strong>help desk number\u00a0<\/strong>on the back of your terminal for activation. You need to have your merchant ID available.<\/li>\n<li>Assure that all employees have received\u00a0<strong>annual<\/strong>\u00a0PCI training. PCI training can be accessed at\u00a0<a href=\"http:\/\/www.rochester.edu\/adminfinance\/treasury\/\">https:\/\/mypath.rochester.edu\/<\/a>. PCI training is required on an annual basis for ALL employees operating the terminals. If PCI training is not completed annually, Treasury may revoke payment card privileges.<\/li>\n<\/ul>\n<h2>Online payment card acceptance<\/h2>\n<p><strong>How do I set up a new location for accepting payment cards online?<\/strong><\/p>\n<ul>\n<li>Contact Kathy King-Griswold at (585) 275-6968<\/li>\n<\/ul>\n<p><strong>Is there operations and technical documentation available for accepting credit cards online?<\/strong><\/p>\n<ul>\n<li>Contact Kathy King-Griswold at (585) 275-6968<\/li>\n<\/ul>\n<h2>Terminal and printer operations (including supplies)<\/h2>\n<p><strong>Where can I get information on operating my payment card terminal and\/or printer?<\/strong><\/p>\n<ul>\n<li>View setup guides for the following:\n<ul>\n<li><a href=\"https:\/\/www.firstdata.com\/demos\/terminal_demos\/FD300TiDemo.html\">FD300<\/a><\/li>\n<li><a href=\"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-content\/uploads\/2024\/06\/WellsFargoGuideFD130.pdf\">FD130<\/a><\/li>\n<li><a href=\"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-content\/uploads\/2024\/06\/WellsFargoGuideFD410.pdf\">FD410<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>How can I get supplies?<\/strong><\/p>\n<ul>\n<li>For Bank of America Merchant Services Call First Data at\u00a0<strong>1-800-252-7762.<\/strong><\/li>\n<li>For Wells Fargo Merchant Services Call\u00a0<strong>1-800-451-5817\u00a0<\/strong>Option 4 \u00b7 Mon-Fri 5am-6pm PT<\/li>\n<li>There may be a cost, including a shipping charge, incurred by each merchant.<\/li>\n<\/ul>\n<h2>Replacing payment card terminals<\/h2>\n<p><strong>What should I do if I need to replace my payment card terminal?<\/strong><\/p>\n<ul>\n<li>Notify Treasury by e-mail and they will request a new terminal. For pricing, please contact Treasury.<\/li>\n<li>Once you receive the new terminal, please send the old one to Treasury with the merchant ID enclosed.<\/li>\n<\/ul>\n<h2>Change of name, address, phone and fax numbers, and contact person<\/h2>\n<p><strong>I want to change the name of my location, address, phone, fax number and\/or contact person.<\/strong><\/p>\n<ul>\n<li>Please see the &#8220;<a href=\"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-content\/uploads\/2024\/06\/NoticeChangeAccountNumber-LocationContact.doc\">Notice to Change Account # or Location Contact<\/a>.&#8221;<\/li>\n<\/ul>\n<h2>Payment card fees<\/h2>\n<p><strong>How often will I be paying payment card fees?<\/strong><\/p>\n<ul>\n<li>Monthly fees will be charged to the FAO (Financial Activity Object) specified in the Merchant Agreement.<\/li>\n<\/ul>\n<p><strong>How much will I be paying in monthly payment card fees?<\/strong><\/p>\n<ul>\n<li>On average, the consolidated fees are approximately\u00a0<strong>2.5\u20132.75%<\/strong>\u00a0of the value of transactions processed through the terminal. \u00a0The fees vary based on when terminals are settled, if the card was swiped vs. entered (if the card was not present), the type of card that was processed, etc.<\/li>\n<\/ul>\n<p><strong>Will I receive a breakdown of my monthly payment card fees?<\/strong><\/p>\n<ul>\n<li>It is not possible to give every location a breakdown. There are nearly 80 different fees that UR incurs for the nearly 20,000 transactions per month incurred.<\/li>\n<\/ul>\n<p><strong>Where will fees be charged?<\/strong><\/p>\n<ul>\n<li>The FAO provided on the Merchant Agreement at the setup of your merchant location will determine where fees are charged. If that FAO\u00a0<strong>changes<\/strong>, notify Treasury\u00a0<strong>immediately<\/strong>.<\/li>\n<\/ul>\n<p><strong>Can I use more than one FAO to allocate my payment card fees?<\/strong><\/p>\n<ul>\n<li>No, it is not possible at this time. Please journal funds internally, as needed.<\/li>\n<\/ul>\n<p><strong>Card-not-present payment card acceptance<\/strong><\/p>\n<p>If a patient calls in to pay physician or hospital bills, they may contact the Patient Accounting Office for a\u00a0<em><strong>secure<\/strong><\/em>\u00a0payment card transaction:<\/p>\n<p><strong>(585) 758-7650 or 1 (888) 925-4301<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Note: Please notify Treasury if you have moved to a new address, have a new contact person and\/or new account number. Bank of America merchant ID (MID) begins with 6749105-xxxx. Wells Fargo merchant ID (MID) usually starts with 487xxxxxxxxx. For &hellip; <a href=\"https:\/\/www.rochester.edu\/adminfinance\/treasury\/ccfaq\/\">Continued<\/a><\/p>\n","protected":false},"author":46,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1306","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/pages\/1306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/comments?post=1306"}],"version-history":[{"count":2,"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/pages\/1306\/revisions"}],"predecessor-version":[{"id":1646,"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/pages\/1306\/revisions\/1646"}],"wp:attachment":[{"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/media?parent=1306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}