May 16, 2006, April 6, 2007, March 5, 2009, February 29, 2012, November 29, 2016<\/p>\n
UR Central Administration, as supported by Treasury<\/p>\n
This document identifies the contact information and telephone numbers for manual credit card transaction authorization.<\/p>\n
Credit Card Policy
\nGuidelines for Credit Card Fraud
\nGuidelines for Security of Card Not Present transaction<\/p>\n
The Office of the Senior Vice President for Administration and Finance and CFO has delegated authority for this process to the Office of Treasury.<\/p>\n
The purpose of this process is to identify the contact information and telephone number for merchant terminal locations to contact in the event a manual telephone authorization is necessary for Discover Card, Visa or MasterCard.<\/p>\n
CID is a Card ID which is the three extra digits at the end of the card number, on the back of the card in or near the signature panel. This is personally indentified information, do not request from cardholder.<\/p>\n
Each office that maintains merchant card processing will maintain the contact information and telephone numbers for authorizing credit card transactions on a manual basis.\u00a0The contact information and credit card numbers are included for Visa, MasterCard and Discover Card.<\/p>\n
This process applies to Visa, MasterCard and Discover Card transactions that require a manual or verbal authorization.\u00a0A manual or verbal authorization is necessary for a transaction where the card does not swipe or the card is not present.<\/p>\n
Bank of America Voice Authorization at 1-866-484-9137. Live operator will request:<\/p>\n
Please process the transaction through a credit card terminal or Paypal\/Verisign\/Cybersource the\u00a0same<\/strong>\u00a0day of authorization to assure collection and to minimize credit card fees.<\/p>\n Note:\u00a0<\/em>If customer\/patient is using a debit card, the authorization will hold funds on the customer\u2019s account for 7-10 days. If UR does not process a sale on the customer\u2019s card, it will automatically come off their account at the end of the 10 day period. If UR does process a sale to customer\u2019s debit card, the authorization will disappear and the sale will appear.<\/p>\n \u00a0<\/em>* Merchants may elect to provide or not provide the CVV2, CVS and CID values for Visa, MasterCard and American Express.\u00a0None of these three Card Organizations require the validation code to be provided.<\/em><\/p>\n An authorization is an approval on a cardholder account for a sale amount.\u00a0All card sales require an authorization from the card issuer to verify that the card is valid and has sufficient funds or credit line to cover the amount of the transaction.\u00a0The card issuing bank provides an authorization and approval code to Wells Fargo.<\/p>\n Authorization is not a guarantee that you will receive payment for the authorized\/approved transaction, and it does not mean that the person using the card is the rightful cardholder, therefore it is important that you verify the signature and identity of the card presenter.\u00a0In addition, if the transaction is disputed at a later date, it is also important to retain the authorization code as proof of approval.<\/p>\n <\/p>\n To obtain a voice authorization \u2013 Call the Wells Fargo Voice Authorization center at 800-626-4480 to obtain an authorization code.<\/p>\n I. Date of Initiation\/Revision May 16, 2006, April 6, 2007, March 5, 2009, February 29, 2012, November 29, 2016 II. Process Classification UR Central Administration, as supported by Treasury III. Process Summary This document identifies the contact information and telephone … Continued<\/a><\/p>\n","protected":false},"author":46,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1376","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/pages\/1376","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/comments?post=1376"}],"version-history":[{"count":1,"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/pages\/1376\/revisions"}],"predecessor-version":[{"id":1386,"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/pages\/1376\/revisions\/1386"}],"wp:attachment":[{"href":"https:\/\/www.rochester.edu\/adminfinance\/treasury\/wp-json\/wp\/v2\/media?parent=1376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Authorization Codes and Messages\u2013Wells Fargo<\/h3>\n
\n\n
\n Code\/Message<\/strong><\/td>\n Response Definition<\/strong><\/td>\n<\/tr>\n \n 00 \u2013 Approved<\/td>\n A 2 to 6 digit code follows approval.<\/td>\n<\/tr>\n \n 02 \u2013 Declined<\/td>\n The merchant should never accept the card once declined but request another form of payment.<\/td>\n<\/tr>\n \n 03 \u2013 Pick Up Card<\/td>\n Please pick up the customer\u2019s card.\u00a0 The card issuing bank wants the card returned to them.\u00a0 The merchant should never accept the credit card for payment when this response is received.<\/td>\n<\/tr>\n \n 04 \u2013 Referral or Call Center<\/td>\n This response indicates that the card issuing bank requests direct contact with the merchant in order to authorize the sale.\u00a0 The merchant must contact the Authorization Center for Visa\/MasterCard\/Discover\/American Express.<\/td>\n<\/tr>\n \n Hold Card \/ Card Center<\/td>\n The card issuing bank requests that the card be removed from circulation.\u00a0 The merchant should never accept the credit card for payment when this response is received.<\/td>\n<\/tr>\n \n <\/td>\n <\/td>\n<\/tr>\n \n 10 \u2013 Invalid Account Number<\/td>\n The cardholder account number was entered incorrectly.<\/td>\n<\/tr>\n \n Invalid Merchant Number<\/td>\n The network does not recognize the merchant account number.\u00a0 Verify the merchant number was entered correctly and make sure the account is still in an active\/open status.<\/td>\n<\/tr>\n \n 08 \u2013 Invalid Debit Card<\/td>\n The cardholder account number was entered incorrectly.<\/td>\n<\/tr>\n \n 14 \u2013 Invalid Expiration<\/td>\n The cardholder expiration date was entered incorrectly.<\/td>\n<\/tr>\n \n 15 \u2013 Invalid Transaction<\/td>\n Verify the customer information was entered correctly.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n \n