{"id":683002,"date":"2020-03-06T12:12:07","date_gmt":"2020-03-06T17:12:07","guid":{"rendered":"http:\/\/www.rochester.edu\/advancement\/?page_id=683002"},"modified":"2021-02-18T16:01:48","modified_gmt":"2021-02-18T21:01:48","slug":"business-continuity","status":"publish","type":"page","link":"https:\/\/www.rochester.edu\/advancement\/business-continuity\/","title":{"rendered":"Business Continuity"},"content":{"rendered":"<p>[vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; background_color=&#8221;#e7e7e7&#8243; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column][vc_empty_space height=&#8221;100px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image=&#8221;683492&#8243; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1556284991301{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: rgba(21,35,74,0.79) !important;*background-color: rgb(21,35,74) !important;}&#8221;][vc_empty_space height=&#8221;30px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_separator type=&#8221;small&#8221; position=&#8221;left&#8221; color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; width=&#8221;50&#8243; thickness=&#8221;4&#8243;][vc_column_text]<\/p>\n<h1 class=\"utopia\" style=\"text-align: left;\">Business Continuity<\/h1>\n<p><span style=\"color: #ffffff;\">Below is a guide for working remotely including the most commonly used resources for the Office of Advancement. You&#8217;ll also find contact information for various support departments.<\/span><\/p>\n<p><span style=\"color: #ffffff;\">If you have any questions about working remotely, please contact your supervisor.<\/span>[\/vc_column_text][vc_empty_space height=&#8221;50px&#8221; image_repeat=&#8221;no-repeat&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;100px&#8221; image_repeat=&#8221;no-repeat&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column][vc_empty_space height=&#8221;35px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text]<\/p>\n<h1 class=\"utopia\"><span style=\"color: #182957;\">Working Remotely<\/span><\/h1>\n<p>Many of Advancement&#8217;s key tools and resources are only available when connected to the University&#8217;s network, including OASIS, GDS ticketing system, the reporting ticketing system, etc. In order to successfully connect to the UR network, <span style=\"text-decoration: underline;\"><strong>two important steps below must be followed<\/strong><\/span>. It&#8217;s also recommended that you review the <a href=\"https:\/\/tech.rochester.edu\/prepare-to-work-or-teach-remotely\/\" target=\"_blank\" rel=\"noopener noreferrer\">prepare to work remotely checklist<\/a> published by University IT.[\/vc_column_text][vc_empty_space height=&#8221;35px&#8221; image_repeat=&#8221;no-repeat&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"utopia\">Step 1. Duo Two-Factor Authentication<\/h2>\n<p>Two-factor authentication simply means you will be asked to take a second action to verify your identity when you log into a protected system such as OASIS or the Advancement Intranet. The University uses Duo for Two-Factor Authentication to better protect University data, especially when University accounts are used fraudulently to gain remote access to sensitive information. Duo authentication occurs after you log in with your user name and password using a mobile phone, tablet, or landline to verify your identity.[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;]<a href=\"https:\/\/tech.rochester.edu\/services\/two-factor-authentication\/\" target=\"_blank\" data-hover-background-color=#fac600  class=\"qbutton  medium qbutton_with_icon icon_right\" style=\"color: #15234a; border-color: #15234a; border-width: 2px; background-color: #ffffff;\">Enroll in Duo<i class=\"mkd_icon_font_awesome fa fa-arrow-right button_icon\" style=\"color: #15234a;width: inherit; \" ><\/i><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;]<a href=\"https:\/\/tech.rochester.edu\/duo-tutorials\/\" target=\"_blank\" data-hover-background-color=#fac600  class=\"qbutton  medium qbutton_with_icon icon_right\" style=\"color: #15234a; border-color: #15234a; border-width: 2px; background-color: #ffffff;\">Duo Tutorials<i class=\"mkd_icon_font_awesome fa fa-arrow-right button_icon\" style=\"color: #15234a;width: inherit; \" ><\/i><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column][vc_empty_space height=&#8221;10px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text]<strong>PLEASE NOTE<\/strong>: There is a<strong> separate two-factor authentication enrollment required for connecting to the VPN and Outlook 365 Webmail.<\/strong> You will use the same Duo two-factor authentication app, but <strong>two enrollments are necessary<\/strong>. The VPN uses NetID, and Webmail uses the University&#8217;s Active Directory (AD) credentials.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.rochester.edu\/it\/security\/duo\/enrollment\/?domain=netid\" target=\"_blank\" rel=\"noopener noreferrer\">Enroll is NetID two-factor authentication (for VPN)<\/a><\/li>\n<li><a href=\"https:\/\/www.rochester.edu\/it\/security\/duo\/enrollment\/?domain=ur\" target=\"_blank\" rel=\"noopener noreferrer\">Enroll in Active Directory two-factor authentication (for Webmail)<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1583799183702{padding-top: 1px !important;padding-right: 20px !important;padding-bottom: 10px !important;padding-left: 20px !important;background-color: #f2dede !important;}&#8221;]<span style=\"color: #a94442;\">You must be connected to the University&#8217;s network to enroll in Duo two-factor authentication.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column css=&#8221;.vc_custom_1583764266804{padding-right: 50px !important;padding-left: 50px !important;}&#8221;][vc_empty_space height=&#8221;35px&#8221; image_repeat=&#8221;no-repeat&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"utopia\">Step 2. VPN (Virtual Private Network)<\/h2>\n<p>A Virtual Private Network (VPN) is used to access restricted University resources from off campus through a secured Internet connection. Faculty, staff, and students with a current, active relationship with the University can use VPN. Many University resources \u2013 such as Blackboard, email, most library resources, HRMS, Box, Workday, MyPath, and more \u2013 <strong>do not<\/strong>\u00a0require you to be connected through VPN, so only use it when you need to connect to a resource that requires it as this will help avoid overloading the VPN service.<\/p>\n<p><strong>PLEASE NOTE:\u00a0<\/strong> In order to manage the additional capacity of remote users, University IT has shut down vpn.rochester.edu and vpntoo.rochester.edu as of June 15, 2020. When you open Cisco AnyConnect Software, be sure to use <strong>vpnconnect.rochester.edu<\/strong>.[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;]<a href=\"https:\/\/tech.rochester.edu\/remote-access-vpn-tutorials\/\" target=\"_blank\" data-hover-background-color=#fac600  class=\"qbutton  medium qbutton_with_icon icon_right\" style=\"color: #15234a; border-color: #15234a; border-width: 2px; background-color: #ffffff;\">Install VPN Client<i class=\"mkd_icon_font_awesome fa fa-arrow-right button_icon\" style=\"color: #15234a;width: inherit; \" ><\/i><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;]<a href=\"https:\/\/tech.rochester.edu\/services\/remote-access-vpn\/\" target=\"_blank\" data-hover-background-color=#fac600  class=\"qbutton  medium qbutton_with_icon icon_right\" style=\"color: #15234a; border-color: #15234a; border-width: 2px; background-color: #ffffff;\">Learn More<i class=\"mkd_icon_font_awesome fa fa-arrow-right button_icon\" style=\"color: #15234a;width: inherit; \" ><\/i><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;25px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1583801571568{padding-top: 1px !important;padding-right: 20px !important;padding-bottom: 10px !important;padding-left: 20px !important;background-color: #f2dede !important;}&#8221;]<span style=\"color: #a94442;\">If you successfully connect to the VPN, you will have access to all of your University tools and resources.\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column][vc_empty_space height=&#8221;50px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_separator type=&#8221;small&#8221; position=&#8221;left&#8221; color=&#8221;#15234a&#8221; border_style=&#8221;solid&#8221; width=&#8221;50&#8243; thickness=&#8221;4&#8243;][vc_column_text]<\/p>\n<h2 class=\"utopia\">Tools and Resources<\/h2>\n<p>[\/vc_column_text][vc_column_text]<strong>PLEASE NOTE:\u00a0<\/strong>Many tools and resources require the user to be on the University network. This means when working remotely you must have an active VPN connection that requires Duo two factor authentication. Webmail is accessible without a VPN connection but does require Duo two factor authentication.[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text]<\/p>\n<h3>Must be Connected to University Network (Requires VPN and Duo Two Factor Authentication)<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text css=&#8221;.vc_custom_1583844967973{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #15234a !important;}&#8221;]<a href=\"https:\/\/advancement.ur.rochester.edu\/sitepages\/home.aspx\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-683042\" src=\"\/advancement\/wp-content\/uploads\/2020\/03\/intranet-150.png\" alt=\"intranet icon\" width=\"50\" height=\"50\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/advancement.ur.rochester.edu\/sitepages\/home.aspx\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #ffffff; font-size: 24px;\">Intranet<\/span><\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text css=&#8221;.vc_custom_1583845252182{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #15234a !important;}&#8221;]<a href=\"https:\/\/oasis.ur.rochester.edu\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-683042\" src=\"\/advancement\/wp-content\/uploads\/2020\/03\/login-150.png\" alt=\"OASIS screen icon\" width=\"50\" height=\"50\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/oasis.ur.rochester.edu\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #ffffff; font-size: 24px;\">OASIS<\/span><\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text css=&#8221;.vc_custom_1583845603340{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #15234a !important;}&#8221;]<a href=\"https:\/\/tech.rochester.edu\/unified-messaging\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-683042\" src=\"\/advancement\/wp-content\/uploads\/2020\/03\/phone-150.png\" alt=\"phone icon\" width=\"50\" height=\"50\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/tech.rochester.edu\/unified-messaging\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #ffffff; font-size: 24px;\">Voicemail<\/span><\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;27px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text]<\/p>\n<h3>Requires Duo Two Factor Authentication Only (Active Directory)<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text css=&#8221;.vc_custom_1583845451779{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #15234a !important;}&#8221;]<a href=\"https:\/\/app.evertrue.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-683042\" src=\"\/advancement\/wp-content\/uploads\/2020\/03\/refresh-150.png\" alt=\"circular arrow icon\" width=\"50\" height=\"50\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/app.evertrue.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #ffffff; font-size: 24px;\">Evertrue<\/span><\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text css=&#8221;.vc_custom_1583863360917{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #15234a !important;}&#8221;]<a href=\"https:\/\/tech.rochester.edu\/services\/office-365\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-683042\" src=\"\/advancement\/wp-content\/uploads\/2020\/03\/mail-150.png\" alt=\"email icon\" width=\"50\" height=\"50\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/tech.rochester.edu\/services\/office-365\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #ffffff; font-size: 24px;\">Webmail<\/span><\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;27px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text]<\/p>\n<h3>Does Not Require VPN or DUO Two Factor Authentication<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text css=&#8221;.vc_custom_1583863371774{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #15234a !important;}&#8221;]<a href=\"https:\/\/tech.rochester.edu\/services\/box\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-683042\" src=\"\/advancement\/wp-content\/uploads\/2020\/03\/folder-150.png\" alt=\"folder icon\" width=\"50\" height=\"50\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/tech.rochester.edu\/services\/box\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #ffffff; font-size: 24px;\">Box<\/span><\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text css=&#8221;.vc_custom_1583863342546{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #15234a !important;}&#8221;]<a href=\"https:\/\/tech.rochester.edu\/services\/zoom\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-683042\" src=\"\/advancement\/wp-content\/uploads\/2020\/03\/videocall-150.png\" alt=\"video calling icon\" width=\"50\" height=\"50\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/tech.rochester.edu\/services\/zoom\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #ffffff; font-size: 24px;\">Zoom<\/span><\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space image_repeat=&#8221;no-repeat&#8221;][vc_column_text]<\/p>\n<h3 id=\"zoom\">Zoom<\/h3>\n<ul>\n<li><a href=\"\/advancement\/wp-content\/uploads\/2020\/03\/zoom-meeting-reminders.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Helpful meeting reminders<\/a><\/li>\n<li><a href=\"https:\/\/tech.rochester.edu\/securing-zoom-meetings\/\">Securing Zoom meetings<\/a><\/li>\n<li><a href=\"\/advancement\/wp-content\/uploads\/2020\/03\/zoom-suggested-etiquette.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Suggested etiquette<\/a><\/li>\n<li><a href=\"\/advancement\/business-continuity\/zoom-backgrounds\/\">Zoom background images<\/a><\/li>\n<li>How to videos\n<ul>\n<li><a href=\"https:\/\/vimeo.com\/407661699\/a60d7ff532\" target=\"_blank\" rel=\"noopener noreferrer\">Introduction to Zoom Conferencing<\/a><\/li>\n<li><a href=\"https:\/\/vimeo.com\/407660165\/28aa46c94d\" target=\"_blank\" rel=\"noopener noreferrer\">Adding a virtual background on desktop<\/a><\/li>\n<li><a href=\"https:\/\/vimeo.com\/407661566\/d47b2e9df1\" target=\"_blank\" rel=\"noopener noreferrer\">Adding a virtual background on mobile<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text]<\/p>\n<h3>Voicemail<\/h3>\n<ul>\n<li>Using the resource above under VOICEMAIL, you are able to enroll to receive messages in your email and listen to the messages on the web. Or you can dial in from an external phone.\n<ul>\n<li>First, dial <a href=\"tel:5852743660\">(585) 274-3660<\/a>.<\/li>\n<li>Enter your voicemail box (five or seven-digit extension number).<\/li>\n<li>Press *<\/li>\n<li>Then enter your passcode.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Voicemail message\u00a0<\/strong>&#8211; We recommend updating your voicemail message to indicate to callers you are working remotely and to contact you through email or cell phone. Follow the steps below to update your personal greeting.\n<ul>\n<li>First, dial <a href=\"tel:5852743660\">(585) 274-3660<\/a>.<\/li>\n<li>Enter your voicemail box (five or seven-digit extension number).<\/li>\n<li>Enter default passocode 37842556.<\/li>\n<li>Enter <strong>U<\/strong> (<strong>U<\/strong>ser Options).<\/li>\n<li>Enter <strong>G<\/strong> to record your <strong>G<\/strong>reeting.<\/li>\n<li>Record your personal greeting.<\/li>\n<li>Press <strong>R<\/strong> (7) to end recording and <strong>R<\/strong>eview.<\/li>\n<li>Press <strong>D<\/strong> (3) to <strong>D<\/strong>iscard and record again.<br \/>\nPress <strong>X<\/strong> (9) to save and continue.<\/li>\n<\/ul>\n<\/li>\n<li>The <a href=\"https:\/\/tech.rochester.edu\/faculty-staff-telephone-and-voicemail-reference-guides\/\" target=\"_blank\" rel=\"noopener noreferrer\">full voicemail reference guide can be found here<\/a>.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;75px&#8221; image_repeat=&#8221;no-repeat&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column css=&#8221;.vc_custom_1583525308628{padding-right: 50px !important;padding-left: 50px !important;background-color: #e7e7e7 !important;}&#8221;][vc_empty_space height=&#8221;1px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_separator type=&#8221;small&#8221; position=&#8221;left&#8221; color=&#8221;#15234a&#8221; border_style=&#8221;solid&#8221; width=&#8221;50&#8243; thickness=&#8221;4&#8243;][vc_column_text]<\/p>\n<h2 class=\"utopia\">IT and OASIS Support<\/h2>\n<p>The OASIS team continues to work to support your needs for OASIS, MAS and reporting. Please use the following links to contact the team for any system needs.<\/p>\n<p>For Advancement IT Desktop support contact <a href=\"mailto:UnivITAdvSupport@UR.Rochester.edu\">UnivITAdvSupport@UR.Rochester.edu<\/a>.<\/p>\n<p>For OASIS support contact <a href=\"mailto:Oasis_Support_Team@UR.Rochester.edu\">Oasis_Support_Team@UR.Rochester.edu<\/a>.<\/p>\n<p>Report requests are handled through the same process as usual using the <a href=\"https:\/\/service.rochester.edu\/servicedesk\/customer\/portal\/101\/create\/255\" target=\"_blank\" rel=\"noopener noreferrer\">reporting ticket system<\/a>.<\/p>\n<p>Reference IT system status at <a href=\"https:\/\/tech.rochester.edu\/\" target=\"_blank\" rel=\"noopener noreferrer\">tech.rochester.edu<\/a>.[\/vc_column_text][vc_empty_space height=&#8221;35px&#8221; image_repeat=&#8221;no-repeat&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column css=&#8221;.vc_custom_1583769245530{padding-right: 50px !important;padding-left: 50px !important;}&#8221;][vc_empty_space height=&#8221;35px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_separator type=&#8221;small&#8221; position=&#8221;left&#8221; color=&#8221;#15234a&#8221; border_style=&#8221;solid&#8221; width=&#8221;50&#8243; thickness=&#8221;4&#8243;][vc_column_text]<\/p>\n<h2 class=\"utopia\">Gift and Donor Services<\/h2>\n<p>Gift and Donor Services Staff may not be available on site at Bloch Alumni Center. However, we will continue our core functions of cash management, gift processing, and gift system data integrity. For urgent matters, Senior Director Aaron Forrest can be reached via cell phone at <a href=\"tel:3153414927\"><strong>(315) 341-4927<\/strong><\/a>. Calling or texting is fine.[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text css=&#8221;.vc_custom_1583867256964{padding-top: 1px !important;padding-right: 20px !important;padding-bottom: 10px !important;padding-left: 20px !important;background-color: #f2dede !important;}&#8221;]<span style=\"color: #a94442;\">For ease of processing, encourage donors to use our online giving tools. This will assure that their gift is processed as expeditiously as possible. We do not anticipate any interruption or delays in processing online gifts.<\/span>[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text]Donors may also continue to send gifts via USPS to:<\/p>\n<p>University of Rochester<br \/>\nGift and Donor Records<br \/>\nP.O. Box 270032<br \/>\nRochester, NY 14607-0032.<\/p>\n<p>If Advancement staff have a paper check gift in-hand, please drop it into the secure GDS mailbox in the Bloch Alumni Center mailroom. It is located on the first floor across from the Office of Trusts and Estates, immediately on the right as you exit the stairwell.[\/vc_column_text][vc_empty_space height=&#8221;10px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1613682105225{padding-top: 1px !important;padding-right: 20px !important;padding-bottom: 10px !important;padding-left: 20px !important;background-color: #f2dede !important;}&#8221;]<span style=\"color: #a94442;\"><strong><em>Do not put cash in mailroom<\/em><\/strong>. If you have cash, call Senior Director GDS Aaron Forrest at <a href=\"tel:3153414927\">(<strong>315) 341-4927<\/strong><\/a> to make arrangements to secure the cash.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]GDS will continue to receive and respond to donor phone calls to their main line at <a href=\"tel:5852758602\">(<strong>585) 275-8602<\/strong><\/a>.<\/p>\n<p>Advancement staff should submit service requests (bio updates, gift research, pledge updates, etc.) to our online ticketing system available at <a href=\"https:\/\/service.rochester.edu\/gds\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>https:\/\/service.rochester.edu\/gds<\/strong><\/a>. <strong>Do not call or email specific staff with requests<\/strong>. Staff may not have the ability to respond or access their email or phone messages remotely. If you do not have access to a computer to submit a service ticket, you may email <a href=\"mailto:giftoffice@admin.rochester.edu\"><strong>giftoffice@admin.rochester.edu<\/strong><\/a> for assistance.[\/vc_column_text][vc_empty_space height=&#8221;35px&#8221; image_repeat=&#8221;no-repeat&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column css=&#8221;.vc_custom_1583525596315{padding-right: 50px !important;padding-left: 50px !important;background-color: #e7e7e7 !important;}&#8221;][vc_empty_space height=&#8221;1px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_separator type=&#8221;small&#8221; position=&#8221;left&#8221; color=&#8221;#15234a&#8221; border_style=&#8221;solid&#8221; width=&#8221;50&#8243; thickness=&#8221;4&#8243;][vc_column_text]<\/p>\n<h2 class=\"utopia\">Coronavirus (COVID-19) Resources and Updates<\/h2>\n<p>The University continues to monitor the evolving COVID-19 situation.[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221; image_repeat=&#8221;no-repeat&#8221;]<a href=\"https:\/\/www.rochester.edu\/coronavirus-update\/\" target=\"_blank\" data-hover-background-color=#fac600  class=\"qbutton  medium qbutton_with_icon icon_right\" style=\"color: #15234a; border-color: #15234a; border-width: 2px; background-color: #e7e7e7;\">View latest updates<i class=\"mkd_icon_font_awesome fa fa-arrow-right button_icon\" style=\"color: #15234a;width: inherit; \" ><\/i><\/a>[vc_empty_space height=&#8221;30px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_column_text]<\/p>\n<h2>Quick Links<\/h2>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"\/coronavirus-update\/questions-and-answers\/\" target=\"_blank\" rel=\"noopener noreferrer\">Questions and answers guide<\/a><\/li>\n<li><a href=\"\/coronavirus-update\/important-update-travel-and-event-guidance\/\" target=\"_blank\" rel=\"noopener noreferrer\">Travel and event guidance<\/a><\/li>\n<li><a href=\"\/coronavirus-update\/new-faq-covers-reimbursement-for-university-travel\/\" target=\"_blank\" rel=\"noopener noreferrer\">FAQ covering reimbursement for University travel<\/a><\/li>\n<li><a href=\"https:\/\/advancement.ur.rochester.edu\/sitepages\/covid-19.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">Advancement news and updates on the Advancement Intranet<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;35px&#8221; image_repeat=&#8221;no-repeat&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column][vc_empty_space height=&#8221;100px&#8221; image_repeat=&#8221;no-repeat&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; background_color=&#8221;#e7e7e7&#8243; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column][vc_empty_space height=&#8221;100px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; use_row_as_full_screen_section_slide=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image=&#8221;683492&#8243; css_animation=&#8221;&#8221; box_shadow_on_row=&#8221;no&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1556284991301{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: rgba(21,35,74,0.79) !important;*background-color: rgb(21,35,74) !important;}&#8221;][vc_empty_space height=&#8221;30px&#8221; image_repeat=&#8221;no-repeat&#8221;][vc_separator type=&#8221;small&#8221; position=&#8221;left&#8221; color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; width=&#8221;50&#8243; thickness=&#8221;4&#8243;][vc_column_text] Business Continuity Below is a guide&#8230;<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"full_width.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-683002","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Business Continuity - Advancement<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rochester.edu\/advancement\/business-continuity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business Continuity - Advancement\" \/>\n<meta property=\"og:description\" content=\"[vc_row row_type=&#8221;row&#8221; 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