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Policies

Ticketing Policy

Wilson Commons ticket sales offers several options for tickets for events sponsored by student organizations and University departments. Using the ticketing website you and your customers can see your event online, read information about the event, and order tickets online. Tickets for on- and off-campus events are available for purchase at the Common Market.

Selling Tickets

Select events are available for purchase online at our University Tickets website. Tickets can be sold online and at the Common Market for University of Rochester students, alumni, faculty, staff, and the general public. Off-campus event tickets are not permitted except for programs approved by Wilson Commons Student Activities (WCSA).  

Tickets for new events go on sale every Monday during the academic term at 11 a.m., when the Common Market opens. This applies to both in-person sales as well as online sales. Any exceptions made to this policy are at the discretion of the assistant director of student life operations.

Ticket event forms must be submitted no later than Wednesday at 5 p.m. to qualify for the following Monday on-sale date. Any exceptions made to this policy are at the discretion of the assistant director of student life operations.

The Ticketed Event Request Form must be completed for all ticketed events on sale at the Common Market and/or online. Additionally, student organizations must have this form approved by their advisor.

Common Market sales end one hour into the ticketed event, unless another time is specifically requested by the hosting organization on the ticket event form. Online sales end at 3 p.m. the day of the event (or two hours before the event, whichever comes first) or Friday at 3 p.m. for weekend events so a will-call list can be generated.

Hosting organizations can also request pre-printed tickets (to sell at the events, use for giveaways, etc.) and/or electronic tickets on the ticket event form. These tickets will be available for pick-up at the Common Connection desk (Wilson Commons, room 201) on the Monday following form submission at 11 a.m.

Printed Tickets

Organizations hosting events that require ONLY pre-printed tickets must complete the ticket event form. This form must be submitted no later than Wednesday at 5 p.m. for a Monday morning ticket pick-up. Pre-printed tickets will be available for pick up at the Common Connection desk (Wilson Commons, room 201) on Mondays beginning at 11 a.m.

Tickets printed at the Common Market appear as follows:

 printed ticket example

Using Your Own Tickets

Events where tickets are sold “off-the-stack” (i.e, tickets are provided by the hosting organization and are not printed at the Common Market) must still complete the ticket event form. This form must be submitted no later than Wednesday at 5 p.m. for a Monday morning on-sale time.

Tickets, along with any additional relevant documents such as travel sign-up sheets, must be delivered to the Common Connection desk (Wilson Commons, room 201) no later than the Friday prior to the Monday on-sale date.

Participant Purchasing Options

Tickets sold at the Common Market will be available for purchase with cash, credit card, and URos, unless the hosting organization specifically requests one of these options be removed. Online purchases can be made with credit card only. Events that use Meliora catering can sell tickets using declining funds following approval from the assistant director of student life operations.

Ticketing Fees

Hosting organizations will be required to pay fees depending on sale options needed, including a small fee for each individual ticket printed at the Common Market. These fees will be subtracted from the profits of ticket sales. Multiple event dates and/or times require an event fee for each individual event.

Please contact the assistant director of student life operations for special pricing on event series with five or more separate events.

Current ticket fees are as follows:

Event and Ticket Fees

University-Recognized Undergraduate Groups

University-Recognized Graduate Groups

University Department Groups

Common Market Only

$10

$15

$35

Online Only

$10

$15

$35

Both Common Market and Online

$15

$20

$40

Pre-Prints ONLY

$10

$10

$25

Price per ticket printed

$0.18

$0.18

$0.22

Ticket Profits and Event Wrap-Up

After the completion of an event, WCSA staff will work diligently to confirm final sales numbers and submit these figures, via email, to the hosting organization business manager as listed on the ticket event form. Please allow up to two weeks for this communication to be processed and sent.

Any profits from Common Market and online ticket sales, minus ticket and printing fees, will be transferred directly to the student organizations Students' Association Appropriations Committee (SAAC) account. University departments, non-student organization groups, and student organizations that do not bank with the SAAC office must provide account information on the ticket event form as to where the funds should go. Please allow up to a month after the event date for this transfer to be completed.

After a ticketed event is completed, student organizations must complete an Event Assessment Form within two weeks. Information needed for this form, including tickets sold, should match the data provided by the assistant director of student life operations. Any discrepancies should be discussed with the organization’s primary advisor.

Student organizations must collect ticket stubs at their event and store them for seven years for accounting purposes. Student organizations without storage space should speak with their primary advisor or the assistant director of student life operations for assistance.

Policies for Students' Association Appropriations Committee (SAAC) Funded Student Organizations

SAAC-funded organizations selling tickets to events or requiring ticket-printing services must use the Common Market. Any exceptions made to this policy will be made by the assistant director of student life operations in conjunction with the organization’s primary advisor.

SAAC-funded organizations must have a price difference between student tickets and non-student tickets.

Student Travel and Ticketed Events

Events that require student travel by charter bus and are more than 25 miles from campus will require all individuals who purchased tickets to complete an individual travel waiver. The hosting student organization or University department must complete a group travel pre-approval form and group travel final approval form.

For these events, ticket sales will end when the Common Market closes, two business days prior to the event date. Ticket sales are limited to one ticket per person and will only be sold to the individual who is attending/traveling. Sales are limited to currently enrolled students and currently employed faculty and staff. These tickets are non-transferable.

As the discretion of Wilson Commons Student Activities, select events can wave the one ticket per person rule, allowing for one ticket to be purchased per ID with a limit of two tickets per person. However, sales will still be limited to only those individuals who are attending/traveling and only currently enrolled students and currently employed faculty and staff.

Customers who fail to complete an individual travel waiver prior to the event and are denied travel are ineligible to receive a refund on their ticket purchase.

Please contact the Wilson Commons Student Activities transportation coordinator for questions regarding this policy.

Customer Policies

To purchase any tickets, you must have a University Tickets account.

To create an account:

  1. Go to University Ticket site.
  2. Click on the yellow "Login" button.
  3. Click on the blue "Log in as Students/Faculty/Staff" button.
  4. Enter your NetID and password.
  5. Follow the remaining steps outlined in the form.

Ticket purchases can be made at the Common Market with cash, credit card, or URos. Tickets to specific events that feature food options provided by University-approved catering can be purchased using student’s declining funds.

Online ticket purchases can only be made with credit card. All customers purchasing tickets online will be charged an online service fee: $2 for University of Rochester undergraduate student tickets, $4 for everyone else. All online tickets are will-call only.

Student organizations and University departments that wish to purchase tickets via 312 (Blue) Requisitions can bring the completed requisition, signed by the appropriate staff member, to the Common Market during its normal operating hours. The Common Market employee will contact a Campus Center building manager to complete the purchase and print tickets.

All ticketing purchases are final and WCSA will not issue any refunds or returns. Exceptions to this policy may only be made if an error occurred at the time of sale by a staff member or Common Market employee.

Canceled or Postponed Events

If an event is canceled, the assistant director of student life operations will contact customers, via the email provided in their University Tickets account, with the refund procedure. Refunds will be issued during a designated period of time, announced via email. Those that fail to take advantage of the refund during the designated time forfeit their refund.

If an event is postponed, the assistant director of student life operations will contact customers, via the email provided in their University Tickets account, with the rescheduled event date and further details when confirmed by the hosting organization.