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WCMS Training

Why can't I see my text?

Problem

You have added content to your web page in the WCMS but it does not show up on the published page.

Solution

When entering text in any WYSIWYG field, the Return key on the keyboard must be pressed at the end of the text. For example:

When typing text into the WYSIWYG field:

  1. Select the asset
  2. Click the Edit tab
  3. Click in the WYSIWYG field
  4. Type some text on the keyboard
  5. Press the Return key on the keyboard
  6. Click the Submit button

When pasting in content as text copied from elsewhere:

  1. Copy some text from some other document
  2. Select the asset in the WCMS
  3. Click the Edit tab
  4. Click on the "Paste as Plain Text" button
  5. Click in the WYSIWYG field
  6. Paste the text that you previously copied
  7. Click at the end of the final paragraph that you pasted, and then press the Return key
  8. If you pasted in more than one paragraph, scroll up to the top of the WYSIWYG field, insert the cursor at the end of the first paragraph and press the Return key. At this point, you may see some extra space between the first and second paragraphs. To get rid of this extra space, click at the beginning of paragraph 2, and then press the Delete key on your keyboard to get rid of the extra line.
  9. Click the Submit button