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COVID-19 symptoms or exposure? Find out what to do if you or a close contact have symptoms or think you may have been exposed.

Campus Operations

Updated June 2, 2020

Campuses remain closed

With the exception of University medical and clinical care facilities, the University continues to be closed to outside guests or visitors until further notice. While we pride ourselves on having an open campus, the benefits of social distancing are best realized when outside in-person contact is limited. There are those who must visit campus, for example vendors and service personnel, who are essential to operations and research activities, but these individuals must wear masks when in public spaces and maintain social distancing of at least 6 feet.

Listed below are the latest updates on closings, hours of operation, and other changes to University operations and research activities on our campuses. We will continuously update this list as new information becomes available.


University Health Service

CALL UHS BEFORE COMING TO THE OFFICE: (585) 275-2662. You can email your questions to UHS. This email box has been set up to manage questions and correspondence related to COVID-19.

UHS Hours:

The University Health Service will be on minimal staffing. Anyone coming to UHS will need to call before coming. If you need medical assistance, call UHS at (585) 275-2662.

  • UHS River Campus Office (UHS Building) and UHS Medical Center Office: Both offices will be open weekdays, 8 a.m. to 4:30 p.m. with minimal staffing.
  • UHS Eastman School Office: This office will be closed.
  • UHS Administrative Office (2nd Floor): These offices will be closed.
  • University Counseling Center (3rd Floor): UCC offices will be closed. Telehealth services will be offered. Call (585) 275-3113 for assistance.

UHS is taking the following steps to minimize the risk of COVID-19 transmission and to maintain a safe environment for our patients:

  • Postponing physicals, preventive care visits, and non-essential follow-up visits.

If you need medical assistance, contact your UHS provider through UHSConnect or by calling the office at (585) 275-2662. If you do not already have a UHSConnect account, email hhf@uhs.rochester.edu for assistance.

If you are experiencing the following symptoms:

  • Fever
  • Cough
  • Shortness of breath
  • Body aches
  • Sore throat

CALL (585) 275-2662 BEFORE COMING TO UHS. UHS needs your help to keep patients and staff members healthy and safe.

Only patients with appointments will be allowed into the UHS Building. If someone accompanies you to UHS, they will be asked to wait outside of the building. UHS taking this measure to assure the health and safety of patients and staff.


Research labs and activities

The University has received clarification from New York State about research activities during the phased re-start of business activity in the state. Research at the Laboratory for Laser Energetics, other defense and national security related research, research in support of manufacturing, and labs focused on health-related research will be eligible for University-approved reopening as early as Monday, May 18.

While this does not include all research activity at the University, it is great news for university research as a whole. We will continue to advocate for the opening of additional areas of research as soon as possible and as allowed by New York State’s phased re-start. Learn more.


Libraries and computer labs

River Campus student computer labs: Closed.

River Campus Libraries: Closed until further notice. The libraries will no longer be able to retrieve or provide physical items for graduate students or faculty, from the stacks or through interlibrary loan. Here’s what you need to know. All students, faculty, and other library patrons are encouraged to browse and use the library’s list of free and extended-access materials. And, roughly one-third of Rush Rhees Library’s physical book collection is available electronically.

Although physical spaces have been closed to help stop the spread of COVID-19, library staff and the resources you need are still available. In addition, outreach librarians have launched a YouTube channel, #RCLatHome Resources, that provides tutorials for navigating library databases.

Miner Library: Closed to the public until further notice. Library book due dates have been extended to July 2. If needed, you can drop off books at the drive-up book drop outside of the Rush Rhees Library on the River Campus. Email miner_answerdesk@URMC.Rochester.edu with any questions.

The doors may be closed, but Miner Library is open for business online. Medical librarians are available during regular business hours to support all students, faculty, and staff. Contact them here. You can also access current publications through the library’s database subscriptions, or submit a request for personalized assistance.

Sibley Library: Closed until further notice.

You can chat live …


Dining services and bookstores

Dining Services: Take-out only options are available. Visit the Dining Services website for the most up-to-date information.

Food pantry open to all students: Because of increasing need, the Food Pantry on the River Campus is expanding its student eligibility. Until further notice, all current University students or postdocs are eligible to use the Food Pantry. In order to reduce health risks for both students and pantry staff, the pantry will no longer serve students in a supermarket format but instead will process online orders for grocery bag pickups. For more information on pickup procedures and how to place an order, visit the Food Pantry website.

Bookstores: Both the Barnes & Noble University bookstore at College Town and the Eastman School bookstore are closed to the public until further notice. The Barnes & Noble Café remains closed until further notice as well.

Both bookstores are available for business and can deliver items to most on-campus and off-campus locations. Delivery will be free while the stores are closed.

Ordering from Barnes & Noble at College Town: Visit the College Town store website to place an order online. You can also order via email or fax if you’re paying with a 312 requisition. Scanned copies of requisition paperwork should be filled out, signed, and either emailed to bookstore_ops@ur.rochester.edu or faxed to (585) 442-0168.

Ordering from Eastman School bookstore: Visit the Eastman School bookstore to place an order online. You can also order via email or fax if you’re paying with a 312 requisition. Scanned copies of requisition paperwork should be filled out, signed, and either emailed to SM748@bncollege.com or faxed to (585) 276-2002.


Building hours and access

River Campus buildings are locked: In compliance with state and county guidelines to reduce on-campus populations, campus buildings will be locked for the time being. Only those with swiped card access will be able to enter the buildings.

LeChase Hall: Swipe access only.

Schlegel Hall: Swipe access only.

The public rooms in Genesee Hall and O’Brien Hall will not be accessible.

All of Spurrier Hall: Closed.

Susan B. Anthony Halls: The main doors of Susan B. Anthony Halls are open from 7 a.m. to 8 p.m. daily to allow access to Hillside Market.

The Campus Center (Wilson Commons and Douglass Commons) will be open based on the hours of Dining Services. Updated hours will be available here. Rooms within the Campus Center will not be accessible for use except for the three rooms with Zoom capabilities, which will be on a request basis only for departments through EMS.

Eastman School of Music: Access to the Eastman School of Music, including the Annex practice rooms and the Sibley Music Library, is restricted to essential personnel. This restricted access will be available to all faculty and staff, and to a small number of students who receive formal approval. Swipe card access will be enabled for all entries for faculty and staff members, but limited to Gibbs Street for approved students.

You can chat live …

About student activities. Wilson Commons Student Activities and the Common Connection Information Center will answer questions and provide resources through a live chat on their website. Students can ask about virtual programming, special class celebrations, student organization business, Campus Center building hours, the food pantry, and more.


Athletics and fitness centers

The Goergen Athletic Center: Closed until further notice.

Spurrier Gymnasium: Closed.


Other facilities and services

River Campus, Medical Center bank branches

Advantage Federal Credit Union and Chase Bank have temporarily closed their River Campus and Medical Center branches. ATM services are still available on campus. Both banks have off-campus branches with drive-up window services available to service your needs. Questions regarding banking operations can be directed to Kathy King-Griswold via email at kathy.king-griswold@rochester.edu or phone at (585) 275-6968.

Memorial Art Gallery

Closed to the public until further notice. View details.

Mail services

With many University buildings being locked/restricted to reduce on-campus populations, the following guidance provides details on receiving mail and deliveries until further notice:

Regular mail (United States Postal Service)

Unless otherwise directed, regular USPS mail (envelops, packages) delivered to River Campus departments, College Town, and other offsite buildings such as Brooks Landing and Corporate Woods, will be held at the University Mail Services (UMS) central facility located at 1510 Mt. Hope Avenue (just south of College Town, near Dunkin Donuts), where department representatives can collect their mail; please call ahead to pick-up at (585) 275-1013. Ideally, departments should give UMS a tentative schedule of when they will be picking up their mail during the week.

  • Hours to pick up mail: 9 a.m.-3 p.m., Monday- Friday
  • Phone: (585) 275-1013 (main number) / (585) 275-5208 (alternate number)
  • Email: UMS-ADMIS@facilities.rochester.edu
  • Barriers will be in place to practice social distancing

Packages/parcel deliveries from carriers such as FedEx, UPS, DHL, Amazon, etc.

This applies to package deliveries that cannot be canceled or re-routed before arriving to its destination. Parcels will be held at the UMS central facility located (1510 Mt. Hope Avenue) with the exception of deliveries for River Campus academic departments. Please see below for River Campus academic departments.

Departments should email or call Mail Services when a package is expected and whenever possible, provide tracking information and department contact information. Critical deliveries should be communicated ASAP, and perishable items should not be sent to Mail Services. Departments should place signage on their buildings to reroute carriers to the UMS central mail facility located at 1510 Mt. Hope Avenue.

  • Hours to pick up parcels: 9 a.m.-3 p.m., Monday- Friday.
  • Phone: (585) 275-1013 (main number) / (585) 275-5208 (alternate number)
  • Email: UMS-ADMIS@facilities.rochester.edu
  • Barriers will be in place to practice social distancing

Parcels for River Campus academic departments will be held at Campus Mail Center, Todd Union, River Campus. Academic buildings will have signage directing FedEx, UPS, and other carriers to deliver package(s) to the Campus Mail Center.

  • Hours to pick up parcels, as well as for retail shipping and mailing: 10 a.m.-4 p.m., Monday-Friday
  • Email: cmc@facilities.rochester.edu, phone: (585) 275-1013 (main) / (585) 273-5015 (alternate)
  • Barriers will be set in place to practice social distancing

If you have any special considerations and/or your building is going to remain open, please contact Merritt “Woody” Woodward at (585) 275-1013 or mwoodward@facilities.rochester.edu to arrange a schedule. University Courier services will continue to provide essential mail delivery service to these locations.

Please note that at this time, mail delivery to Eastman School of Music will continue as normal. This information is also available and updated at the University Facilities and Services website.

Forwarding mail

Students needing to forward their campus mail can request this change online. This is for River Campus students, as well as Eastman School of Music students who requested a River Campus mailbox.

 

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