{"id":14282,"date":"2020-03-20T19:59:10","date_gmt":"2020-03-20T23:59:10","guid":{"rendered":"https:\/\/www.rochester.edu\/coronavirus-update\/?p=14282"},"modified":"2022-02-10T13:35:18","modified_gmt":"2022-02-10T18:35:18","slug":"employee-reminders-to-help-keep-it-phone-system-running-smoothly","status":"publish","type":"post","link":"https:\/\/www.rochester.edu\/coronavirus-update\/employee-reminders-to-help-keep-it-phone-system-running-smoothly\/","title":{"rendered":"Employee Reminders to Help Keep IT, Phone System Running Smoothly"},"content":{"rendered":"<p>With the move to remote working situations for many employees and the move to online coursework for students, the University\u2019s IT systems, including the phone network, must stay operational and accessible to a larger than normal number of users working simultaneously. To ensure the networks and services continue to run smoothly, IT is requesting members of the University community adopt the following practices:<strong>\u00a0<\/strong><\/p>\n<p><strong>Remote Access\/VPN<\/strong><\/p>\n<p>VPN is used by faculty, staff, and students to access the University computer network from a remote location. IT is asking users to avoid unnecessary VPN logins.\u00a0 This will reduce the number of users competing for system resources and help maintain services for critical business use.<\/p>\n<p>As a reminder, for non-Medical Center employees and students, the following do NOT require VPN but may require DUO:\u00a0\u00a0 URFinancials, URStudent, O365 email, Gmail (except from China), Blackboard, HRMS, Service Desk, and Microsoft Office.<strong>\u00a0<\/strong><\/p>\n<p><strong>Voicemail<\/strong><\/p>\n<p>Check the voicemail <a href=\"https:\/\/tech.rochester.edu\/faculty-staff-telephone-and-voicemail-reference-guides\/\">reference guides<\/a> for instructions to retrieve your messages from outside the office. You could also create a secondary voicemail message or update your email signature to let people know when you\u2019re working remotely and to use your mobile or other number to reach you. This can help prevent office voicemail boxes from getting full and unable to accept new messages.<\/p>\n<p>Faculty and staff should not forward their office phone line to an off-campus phone number because this significantly strains the University\u2019s telecommunications system. University IT will need to proactively remove non-essential phones forwards to non-University phones.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the move to remote working situations for many employees and the move to online coursework for students, the University\u2019s IT systems, including the phone network, must stay operational and&hellip;<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[106],"tags":[826],"class_list":["post-14282","post","type-post","status-publish","format-standard","hentry","category-updates","tag-mar-2020"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Employee Reminders to Help Keep IT, Phone System Running Smoothly - COVID-19 Resource Center<\/title>\n<meta name=\"description\" content=\"To ensure the networks and services continue to run smoothly, IT is requesting members of the University community adopt the following practices.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employee Reminders to Help Keep IT, Phone System Running Smoothly - 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