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January 19, 2011

Employee Pharmacy starts new delivery service

The University’s Employee Pharmacy—located within the Medical Center and dedicated exclusively to University employees, retirees, and their families—is offering a new prescription delivery service to select offsite locations.

Preliminary delivery locations include Clinton Crossings, Red Creek, the River Campus, the Eastman School, Corporate Woods, Brooks Landing, and Sawgrass Surgery Center.

Deliveries will be made between 9 a.m. and 4 p.m. on weekdays. Employees should order medications by 2 p.m. for next-business-day delivery by completing a delivery request form and faxing it to the pharmacy (276-2600). You will need to complete a separate form for each family member for whom you are requesting prescriptions. (You must send a new request every time you want prescriptions delivered.)

Delivery service details

Be ready to pay with plastic. Prepayment by debit or credit card will be the only method of payment (drivers are unable to accept cash or checks).

Allow time for delivery. Prescription(s) will arrive in one to two business days. Note that there may be a delay in delivery if a pharmacy team member must first contact your prescriber for new prescriptions. Allow one to two extra days for large quantities, special-order, or compounded items.

Be sure to provide all requested information. The pharmacy team must have a phone number and your University e-mail address in order to contact you to arrange payment (or if there is a problem with a prescription). If possible, include an alternate phone number and/or pager number. Also note your location, building number, and any other information that will help staff make the delivery.

Expect a phone call or email. After your prescriptions are completed, a pharmacy team member will contact you for your credit card information. Once your payment is complete, your prescription(s) will be sent with the driver during the next delivery run.

Indicate your delivery preference (e.g., whether the package may be left at the front desk, with a specific person, or if must be delivered directly to you). The package will have the patient’s and employee’s names and delivery location on the outside.  It will not indicate the name of the medication or other personal information.

If the delivery driver misses you, plan to pick up your order. After two unsuccessful attempts to make delivery, you will be asked to pick up your prescription at the Employee Pharmacy.

New to the employee Pharmacy?

Employees enrolled in the University’s HSA-Eligible Health Care Plan will receive a discount off the usual out-of-pocket cost of each medicine (prior to reaching their deductible); employees who are covered by the three-tier copay structure under the University health care plans will receive a 25 percent reduction in copays.

The pharmacy can also fill 90-day supplies of maintenance drugs (otherwise typically filled by mail-order services) at a similarly discounted price.

To begin transferring your existing prescriptions to the employee pharmacy, complete the transfer form and patient information form (you may bring forms to the secure drop box located outside the new pharmacy, or fax them directly to 276-2600). To refill a prescription or speak with a pharmacy staff member, call 276-3900.

To learn more and to download necessary forms, visit http://intranet.urmc-sh.rochester.edu/depts/employeepharmacy.

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