{"id":70022,"date":"2021-06-17T11:55:44","date_gmt":"2021-06-17T15:55:44","guid":{"rendered":"https:\/\/www.rochester.edu\/human-resources\/?page_id=70022"},"modified":"2026-09-25T17:04:11","modified_gmt":"2026-09-25T21:04:11","slug":"tech-support","status":"publish","type":"page","link":"https:\/\/www.rochester.edu\/human-resources\/professional-success\/remote-work\/tech-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<p>The right technology can streamline remote work and allow teams to seamlessly collaborate, communicate, and connect. The University offers many tools for employees to find and share information in the most effective and efficient way. Below, find links to technical support resources, guides, and training that can help when you&#8217;re working remotely or managing a remote workforce.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The right technology can streamline remote work and allow teams to seamlessly collaborate, communicate, and connect. The University offers many tools for employees to find and share information in the&hellip;<\/p>\n","protected":false},"author":116,"featured_media":0,"parent":69682,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/one-column.php","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-70022","page","type-page","status-publish","hentry"],"acf":{"lead_in":"","display_title":"Remote Work Technical Support","subtitle":"","call_to_action":"","hero_image_placement":"no_image","hero_media":"images","hero_pattern_option":"","hero_video":"","hero_image_landing":"","hero_image_landing_two":"","hero_image_landing_three":"","content_modules_above":[{"acf_fc_layout":"text","anchor":"","css_class":"title-line t-below t-yellow pt-30 pb-0","title":"<h2 style=\"text-align: left;\">University-wide services<\/h2>","content":"<ul>\r\n \t<li><a href=\"https:\/\/tech.rochester.edu\/services\/box\">Box<\/a><\/li>\r\n \t<li><a href=\"https:\/\/tech.rochester.edu\/services\/office-365-onedrive-business\/\">OneDrive<\/a><\/li>\r\n \t<li><a href=\"https:\/\/tech.rochester.edu\/news-item\/microsoft-office-download-available\/\">OneNote<\/a><\/li>\r\n \t<li><a href=\"https:\/\/tech.rochester.edu\/services\/sharepoint\/\">SharePoint<\/a><\/li>\r\n \t<li><a style=\"font-size: 1.125rem; background-color: #ffffff;\" href=\"https:\/\/tech.rochester.edu\/services\/microsoft-teams\/\">Microsoft Teams<\/a><span style=\"font-size: 1.125rem;\"> is available to all non-Med Center employees and <em>coming soon for Med Center employees<\/em><\/span><\/li>\r\n<\/ul>\r\n<h2>Help Desk support and remote access<\/h2>\r\n<ul>\r\n \t<li><strong>Non-Medical Center employees:<\/strong>\r\n<ul>\r\n \t<li><a href=\"https:\/\/tech.rochester.edu\/services\/remote-access-vpn\/\">Remote Access<\/a><\/li>\r\n \t<li><a href=\"https:\/\/tech.rochester.edu\/services\/virtual-desktop\/\">Virtual Desktop<\/a><\/li>\r\n \t<li><a href=\"mailto:univithelp@rochester.edu\">Contact the University IT Help Desk<\/a><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\nAll employees can enroll in two-factor authentication using <a href=\"https:\/\/tech.rochester.edu\/services\/two-factor-authentication\/\">Duo<\/a>.","background_color":"#ffffff","width":"width-medium"}],"sidebar":"show__sidebar","sidebar_feed":"menu_select","menu":"1062","page_links":null,"sub_menu":"","content_modules":[{"acf_fc_layout":"card_grid","anchor":"","css_class":"title-line t-below t-yellow centered","title":"<h2 style=\"text-align: center;\">Get additional help<\/h2>","description":"","background_color":"#f4f4f4","width":"width-large","columns":"3","cards":[{"card_title":"<h5>Resources for managers<\/h5>","card_text":"See forms, processes, and frequently asked questions specifically for managers.","card_background_color":"#f4f4f4","card_hover_color":"#283faf","card_link":{"title":"","url":"https:\/\/www.rochester.edu\/human-resources\/professional-success\/remote-work\/managers\/","target":""},"card_hover_arrow":"hover_arrow","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>Resources for employees<\/h5>","card_text":"Explore educational opportunities and support services that all employees can take advantage of.","card_background_color":"#f4f4f4","card_hover_color":"#283faf","card_link":{"title":"","url":"https:\/\/www.rochester.edu\/human-resources\/professional-success\/remote-work\/employees\/","target":""},"card_hover_arrow":"hover_arrow","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<h5>Contact Human Resources<\/h5>","card_text":"We are here to support you and your team, regardless of from where you're working.","card_background_color":"#f4f4f4","card_hover_color":"#283faf","card_link":{"title":"Contact Human Resources","url":"https:\/\/www.rochester.edu\/human-resources\/contacts\/","target":""},"card_hover_arrow":"hover_arrow","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""}]}]},"yoast_head":"<title>Remote Work Technical Support | University of Rochester<\/title>\n<meta name=\"description\" content=\"Find links to IT and tech support services at the University of Rochester to ensure you&#039;re able to work from home effectively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rochester.edu\/human-resources\/professional-success\/remote-work\/tech-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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