{"id":276,"date":"2024-05-08T07:59:33","date_gmt":"2024-05-08T11:59:33","guid":{"rendered":"https:\/\/www.rochester.edu\/iso\/?page_id=276"},"modified":"2024-07-09T11:27:13","modified_gmt":"2024-07-09T15:27:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.rochester.edu\/iso\/new-students\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":236,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/one-column.php","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-276","page","type-page","status-publish","hentry"],"acf":{"lead_in":"","display_title":"Frequently Asked Questions for Incoming Students","subtitle":"","call_to_action":"","hero_image_placement":"no_image","hero_media":"images","hero_pattern_option":"","hero_video":"","hero_image_landing":"","hero_image_landing_two":"","hero_image_landing_three":"","content_modules_above":[{"acf_fc_layout":"accordion_new","anchor_id":"","classes":"pt-15 mt-0","title":"","description":"On this page, explore frequently asked questions for new and incoming international students, broken out by topic. If you still have questions,\u00a0<a href=\"https:\/\/www.rochester.edu\/iso\/contact\/\">contact us<\/a>\u2014we\u2019re here to help!","background":"plain","background_color":"#ffffff","style":"row_blank","expand":"no","accordions":[{"acf_fc_layout":"title","sub_heading":"Health Care and Health Insurance"},{"acf_fc_layout":"accordion","accordion_title":"How do I access health care at the University?","icon":"","row_content":"As a full-time student, you have access to health care services, information, and guidance through\u00a0<a href=\"https:\/\/www.rochester.edu\/uhs\/\">University Health Service (UHS)<\/a>. Please review their\u00a0<a href=\"https:\/\/www.rochester.edu\/uhs\/primary-care\/mandatory-health-fee\/entering-student-health-requirements\/\">health requirements for entering students.<\/a>","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"What health documentation forms are required?","icon":"","row_content":"All full-time students are required to submit the Health History Form before the start of classes. Reference\u00a0<a href=\"https:\/\/www.rochester.edu\/uhs\/primary-care\/mandatory-health-fee\/entering-student-health-requirements\/\">health requirements for entering students<\/a>\u00a0for your specific form.\r\n\r\nYou must also maintain adequate health insurance during your studies. Enroll in the University\u2019s plan through Aetna Student Health or request a waiver by showing proof of comparable coverage. Learn more about\u00a0<a href=\"https:\/\/www.rochester.edu\/uhs\/primary-care\/mandatory-health-fee\/entering-student-health-requirements\/full-time-students\/\">health insurance for full-time students<\/a>.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"What about health insurance coverage during the summer?","icon":"","row_content":"If your full-time program of study will begin before August 1, you must complete the\u00a0<a href=\"https:\/\/www.rochester.edu\/uhs\/primary-care\/mandatory-health-fee\/insurance-criteria\/\">Health Insurance Summer Enrollment\/Waiver<\/a>\u00a0process with UHS. This will ensure that you have appropriate health insurance coverage from the beginning of your studies at the University of Rochester.\r\n\r\nIf you plan to travel or arrive in Rochester before your classes begin, you should consider having travel insurance or other coverage during this time. Please <a href=\"https:\/\/www.rochester.edu\/iso\/living\/health-insurance\/#alternative-insurance\/\">review alternative options for insurance<\/a>.","accordion_anchor":""},{"acf_fc_layout":"title","sub_heading":"Housing"},{"acf_fc_layout":"accordion","accordion_title":"Can I sign up for University housing?","icon":"","row_content":"The\u00a0<a href=\"http:\/\/www.rochester.edu\/reslife\/index.html\">Office for Residential Life and Housing Services<\/a>\u00a0oversees various aspects of undergraduate and graduate student living on and off campus.\r\n\r\nStudents in the Eastman School of Music should contact the local residential life office in the\u00a0<a href=\"https:\/\/www.esm.rochester.edu\/reslife\/\">Eastman Commons Student Living Center<\/a>.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"Where can I live on campus?","icon":"","row_content":"There are a variety of on-campus housing options that vary depending on your educational level. Visit the\u00a0<a href=\"https:\/\/www.rochester.edu\/reslife\/index.html\">Office for Residential Life and Housing Services website<\/a>\u00a0for a comprehensive overview of campus housing options.\r\n\r\nMany students enjoy living in on campus because of the camaraderie that develops within the residence halls and apartments. Students living on campus also enjoy an easy commute to classes. However, with limited\u00a0space on campus and some preferences for independent living, many students\u00a0are also successful living off campus.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"What off-campus housing services are available?","icon":"","row_content":"The University\u2019s\u00a0<a href=\"https:\/\/www.rochester.edu\/reslife\/non\/international.html\">Off-Campus Living Program<\/a>\u00a0provides resources to help you find off-campus rental housing, understand the leasing process, and negotiate a rental contract. Services include:\r\n<ul>\r\n \t<li><strong>Off-campus living advising:\u00a0<\/strong>Available by appointment or during posted walk-in hours. Located at 020 Susan B. Anthony Hall, River Campus. Contact the Coordinator for Off-Campus Living at\u00a0<a href=\"mailto:offcampus@reslife.rochester.edu\"><strong>offcampus@reslife.rochester.edu<\/strong><\/a>\u00a0or +1 (585) 275-3166.<\/li>\r\n \t<li><strong>Property visits:\u00a0<\/strong>Available during peak summer periods, with free transportation and assistance in looking at local rental properties.<\/li>\r\n<\/ul>","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"What should I budget for when I arrive for off-campus housing?","icon":"","row_content":"When renting an off-campus apartment, most tenants are required to pay the first month\u2019s rent and a security deposit (equal to one month\u2019s rent) at the time they sign the lease. If the apartment isn\u2019t damaged while you are living there, the security deposit should be returned in full when you move out. You\u2019ll need to have sufficient funds available when you arrive in order to cover these costs and to purchase necessary items, such as furniture, linens, and books.\r\n\r\nStudents expecting an assistantship or fellowship to pay for these expenses should know that the first check often isn\u2019t issued for at least a month. So, you\u2019ll need immediate access to adequate money before your arrival.\u00a0<strong>We recommend having at least US $2,000 upon arrival.<\/strong>\u00a0You must declare the amount of cash you\u2019re carrying to the Customs and Border Patrol agent at the port of entry.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"How long will it take me to get settled into off-campus housing?","icon":"","row_content":"Plan to arrive in Rochester 2\u20134 weeks prior to the start of your program if you don\u2019t receive a housing assignment or choose to live off campus. You\u2019ll need time to locate suitable housing, purchase furniture, and become familiar with transportation to and from campus.","accordion_anchor":""},{"acf_fc_layout":"title","sub_heading":"Finances"},{"acf_fc_layout":"accordion","accordion_title":"How will I pay my bill to the University?","icon":"","row_content":"The\u00a0<a href=\"https:\/\/www.rochester.edu\/adminfinance\/bursar\/\">Office of the Bursar<\/a>\u00a0handles billing and tuition payment issues for all University students. They can help explain available payment plans, billing procedures, and methods of payment.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"What if I don't submit the necessary forms and information on time?","icon":"","row_content":"If you don\u2019t submit the necessary forms and information to the\u00a0<a href=\"https:\/\/www.rochester.edu\/adminfinance\/bursar\/\">Office of the Bursar<\/a>\u00a0on time, you may be prohibited from timely course registration, which can cause immigration complications.","accordion_anchor":""},{"acf_fc_layout":"title","sub_heading":"Employment and taxes"},{"acf_fc_layout":"accordion","accordion_title":"Am I allowed to work in the United States?","icon":"","row_content":"ISO will provide information on what types of work options are available in the United States while you\u2019re in student status. We\u2019ll also assist you in applying for the authorizations you need to work.\u00a0<strong>Working without authorization is a severe violation of your status and is a deportable offense.<\/strong>\r\n\r\nAs an international student under the University\u2019s visa sponsorship, you\u2019re eligible to work on campus for up to 20 hours per week during the academic year and full-time during annual vacation periods. J-1 students must report all on-campus employment to ISO in order to receive written work authorization in advance.\r\n\r\nIf your immigration status is sponsored by another institution (e.g., Fulbright, AmidEast, etc.), all work authorizations must be requested through the program sponsor. All off-campus employment must be authorized and documented in advance, before you start working.\r\n\r\n<a href=\"https:\/\/www.rochester.edu\/iso\/current-students\/working\/\">Explore more student employment resources<\/a>.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"Can I apply for a Social Security Number (SSN)?","icon":"","row_content":"A Social Security Number (SSN) is used to track U.S. earnings and to report required tax information. The number is assigned permanently, so you don\u2019t need to get a new SSN if you already have one.\r\n\r\nAs an international student, you\u2019re eligible to apply for an SSN once you secure an on-campus job or obtain off-campus employment authorization. For details on eligibility and application procedures, <a href=\"\/iso\/taxes\/ssn\/\">visit our SSN page<\/a>.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"Will I have to file US tax forms?","icon":"","row_content":"As an international student, you\u2019ll be subject to several tax reporting obligations, even if you don\u2019t collect any U.S. earnings. To help you navigate the tax system and meet these requirements, the University has teamed up with Sprintax, an easy-to-use tax preparation software designed for nonresident students and scholars in the U.S.\r\n\r\nMore information on the US tax system and University resources are available on our <a href=\"\/iso\/taxes\/\">Taxes page<\/a>.","accordion_anchor":""},{"acf_fc_layout":"title","sub_heading":"Campus and Community Life"},{"acf_fc_layout":"accordion","accordion_title":"How can I acclimate to US culture?","icon":"","row_content":"Review the information on our <a href=\"https:\/\/www.rochester.edu\/iso\/living\/cultural-adjustment\/\">Cultural Adjustment page<\/a> for advice and tips on understanding the culture in the United States.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"Are there English language resources if English isn't my first language?","icon":"","row_content":"Our <a href=\"https:\/\/www.rochester.edu\/iso\/living\/english\/\">English Language page<\/a> outlines local resources and groups to help you learn the English language while you\u2019re here.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"How can I get involved in the community?","icon":"","row_content":"Check out our <a href=\"https:\/\/www.rochester.edu\/iso\/living\/community\/\">Getting Involved page<\/a> for ways to get out into the community and find things to check out while you\u2019re in Rochester. And, our <a href=\"https:\/\/www.rochester.edu\/iso\/events\/\">Events page<\/a> includes ISO-specific events where you can meet your fellow international students!","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"What banking services are available?","icon":"","row_content":"Check out our <a href=\"https:\/\/www.rochester.edu\/iso\/living\/banking\/\">Banking page<\/a>\u00a0to learn about the US banking system, and explore banking options close to campus.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"How will I be able to communicate with loved ones in my home country while I'm in Rochester?","icon":"","row_content":"Our <a href=\"https:\/\/www.rochester.edu\/iso\/living\/communication\/\">Internet and Communication page<\/a> can help you understand ways to communicate with friends and loved ones, both in the US and outside the US, through cell phone plans and internet communication options.","accordion_anchor":""},{"acf_fc_layout":"title","sub_heading":"Travel"},{"acf_fc_layout":"accordion","accordion_title":"What should I do to plan for my arrival?","icon":"","row_content":"Visit our <a href=\"https:\/\/www.rochester.edu\/iso\/visas\/arrival\/\">Traveling to and Arriving in the US page<\/a> for guidance and advice on managing your initial trip to the US.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"Can I travel within the US?","icon":"","row_content":"Yes. We recommend that you always carry your University ID, current I-20 or DS-2019, and passport when traveling within the United States, even within the Rochester area. These documents, including your I-94 admission record, document your valid F-1 or J-1 student status.\r\n\r\nEven if you aren\u2019t entering or exiting the country, you may encounter immigration and other government officers who ask to verify your status, especially near the airport or train and bus stations. If you\u2019re stopped and questioned about your status, you may <a href=\"https:\/\/www.rochester.edu\/iso\/contact\/\">contact ISO<\/a> for help. When you arrive, you\u2019ll receive a card with ISO contact information to carry with you.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"Can I travel to Canada?","icon":"","row_content":"You\u2019ll want to\u00a0<a href=\"https:\/\/ircc.canada.ca\/english\/visit\/visas.asp\">check if a visitor visa is required for your entry to Canada<\/a>, which depends on your citizenship. Our <a href=\"https:\/\/www.rochester.edu\/iso\/visas\/visiting-canada\/\">Visiting Canada page<\/a> has additional information about requirements and Canadian visas, if you need one.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"How should I plan to get around the Rochester area?","icon":"","row_content":"There are some public transportation options for both on- and off-campus. However, many students end up getting a car to help navigate the Rochester area. Review our <a href=\"https:\/\/www.rochester.edu\/iso\/living\/cars-public-transportation\/\">Cars and Public Transportation page<\/a> to learn more.","accordion_anchor":""},{"acf_fc_layout":"title","sub_heading":"New Student Intake Forms (NSIF)"},{"acf_fc_layout":"accordion","accordion_title":"When should I complete the New Student Intake Forms (NSIF)? How do I access them online?","icon":"","row_content":"You\u2019ll be notified by email when this tool is available to you. The\u00a0<a href=\"https:\/\/www.rochester.edu\/iso\/new-students\/intake-forms\/\">NSIF<\/a>\u00a0is a 3-part process:\r\n<ol>\r\n \t<li>The University of Rochester Department confirms admission and completes the NSIF Department Section.<\/li>\r\n \t<li>The student receives email notification and completes the NSIF Student Section.<\/li>\r\n \t<li>ISO reviews all NSIF data to determine any additional details required and need for UR immigration documents. You will NOT be able to access the NSIF Student Section until your admitting office or academic program has submitted to the NSIF Department Section.<\/li>\r\n<\/ol>\r\nWhen you receive ISO\u2019s email about the NSIF, it will include important program and funding details that were reported to us, as well as a link to the forms and detailed instructions on what information and documents to prepare. At that time, you\u2019ll need your activated\u00a0<a href=\"https:\/\/tech.rochester.edu\/services\/netid\/\">University NetID<\/a>\u00a0to access ISO\u2019s client portal, <a href=\"https:\/\/www.rochester.edu\/iso\/urcompass\/\">URcompass<\/a>.","accordion_anchor":"nsif-faq"},{"acf_fc_layout":"accordion","accordion_title":"Why didn't I receive an email from ISO, when my department says they submitted the NSIF already?","icon":"","row_content":"Most automated <a href=\"https:\/\/www.rochester.edu\/iso\/urcompass\/\">URcompass<\/a> messages are queued for delivery twice daily, at 12:30 p.m. and 12:30 a.m. (Eastern time). So, it\u2019s possible that your academic department may submit the NSIF Department Section and notify you directly, but you\u2019ll receive the detailed communication from ISO a little bit later. Such temporary delays are normal and anticipated, as part of our scheduled database tasks.\r\n\r\nIf there are continued delays, please confirm with your University of Rochester Department that your NSIF was submitted, and they included the appropriate email address. We appreciate your patience and understanding!","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"What is the difference between my Program Start Date and the Start of Classes? What date(s) will be listed on my I-20 or DS-2019?","icon":"","row_content":"On the F-1 I-20, schools are permitted to differentiate between the start of the program, which identifies the start of required in-person arrival and orientation activities before the academic term begins, and the start of classes, which should reflect required enrollment. Therefore, the NSIF prompts University of Rochester Departments to list these dates separately, even if they happen to be the same (when there are no required in-personal arrival and orientation activities prior to the start of classes). The Program Start Date is not arbitrary and must align with required in-person events or training scheduled for new students upon their arrival. On the J-1 DS-2019, only one start date is listed to cover the period of study, which will reflect the NSIF Program Start Date.\r\n\r\nISO\u2019s email notification to access the NSIF will include these dates for your reference and planning purposes. Most F-1 and J-1 students are eligible to enter the US only up to 30 days before the start of their program, with some exceptions depending on the SEVIS category. Please be sure to make your travel plans in accordance with program expectations and arrival services on campus.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"How much financial support will I need to demonstrate in the NSIF?","icon":"","row_content":"ISO\u2019s email notification to access the NSIF will include the estimated expenses for your program of study and any University of Rochester funding support, as provided by your University of Rochester Department. When you access the NSIF Financial Support form in the NSIF Student Section, any additional expenses for dependent family members will be calculated as well. You\u2019re required to show the amount remaining from your total estimated expenses for one year, less any annual support from the school. The NSIF displays a table to help with these calculations. As you list different sources of non-University funding, the form will sum the amount you\u2019ve shown and display the remaining amount required. You\u2019ll be able to submit the NSIF only once the Remaining Funding Required amount is at or below $0 USD. If you have questions about the annual school support listed in your NSIF, please contact your admitting department.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"How can I check if my information and documents for the NSIF are accurate before I submit them?","icon":"","row_content":"There\u2019s no need to review your information with ISO prior to submitting the NSIF. Our staff will review all information and document copies in detail once the forms are complete. If specific revisions or new document uploads are needed, we\u2019ll unlock the relevant form(s) for editing, and you\u2019ll receive a detailed email communication to return to the NSIF via <a href=\"https:\/\/www.rochester.edu\/iso\/urcompass\/\">URcompass<\/a>. Upon resubmission, ISO will continue processing your request and notify you of further progress.\r\n\r\nNote: If there\u2019s a technical issue preventing your NSIF submission, the form will provide prompts to correct omissions and minor errors. All file uploads are limited to 30MB (though we appreciate you compressing file size whenever possible). If you\u2019re still encountering a technical issue, please contact us at\u00a0<a href=\"mailto:admitquestions@iso.rochester.edu\">admitquestions@iso.rochester.edu<\/a>\u00a0for additional assessment.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"What other forms should I complete in URcompass while my new I-20 or DS-2019 is pending?","icon":"","row_content":"There are no other forms required or relevant for incoming students while navigating the New Student Intake Forms. Please\u00a0<strong>do not submit additional forms<\/strong>\u00a0via <a href=\"https:\/\/www.rochester.edu\/iso\/urcompass\/\">URcompass<\/a> without direction, as this will slow ISO processing times.\r\n\r\nWhen you\u2019re due to arrive at the University, you\u2019ll be prompted to complete the <a href=\"https:\/\/www.rochester.edu\/iso\/new-students\/immigration-check-in\/\">Immigration Check-In forms<\/a>, but it\u2019s not possible to do so until you have entered the United States in the status in which you intend to begin your study at Rochester. Until then, you shouldn\u2019t need URcompass tools for check-in, document uploads, reprint requests, etc.","accordion_anchor":""},{"acf_fc_layout":"accordion","accordion_title":"Who should I contact if I have questions?","icon":"","row_content":"If you have specific immigration questions about your eligibility for F-1 or J-1 student status, please contact the ISO at\u00a0<a href=\"mailto:admitquestions@iso.rochester.edu\">admitquestions@iso.rochester.edu<\/a>.\r\n\r\nFor questions related to your academics, funding support, University requirements, or arrival programming, please contact your admitting department directly.","accordion_anchor":""}]}],"sidebar":"show__sidebar","sidebar_feed":"menu_select","menu":"26","page_links":null,"sub_menu":"","content_modules":[{"acf_fc_layout":"card_grid","anchor":"","css_class":"max-text-center","title":"<h2 style=\"text-align: center;\"><strong>Related resources<\/strong><\/h2>","description":"","background_color":"#f4f4f4","width":"width-large","columns":"3","cards":[{"card_title":"<p class=\"u-card-title\">Checklist for incoming students<\/p>","card_text":"","card_background_color":"#FFFFFF","card_hover_color":"#283faf","card_link":{"title":"Checklist","url":"https:\/\/www.rochester.edu\/iso\/new-students\/checklist\/","target":""},"card_hover_arrow":"hover_arrow","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<p class=\"u-card-title\">New student resources<\/p>","card_text":"","card_background_color":"#FFFFFF","card_hover_color":"#283faf","card_link":{"title":"New International Students","url":"https:\/\/www.rochester.edu\/iso\/new-students\/","target":""},"card_hover_arrow":"hover_arrow","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""},{"card_title":"<p class=\"u-card-title\">Welcome events and webinars<\/p>","card_text":"","card_background_color":"#FFFFFF","card_hover_color":"#283faf","card_link":{"title":"Orientation and Welcome Events","url":"https:\/\/www.rochester.edu\/iso\/new-students\/welcome-events\/","target":""},"card_hover_arrow":"hover_arrow","card_image":"","card_image_size":"","card_image_placement":"","card_image_hover_state":"hover_fade","card_image_link":""}]}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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