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Spam Management FAQs

How do I view my quarantined spam?
Log in to the Spam Quarantine Portal using your NetID and password.  The NetID should be typed in all lower case letters. All spam quarantined in the last two weeks will be displayed.

How do I stop receiving quarantine digests?

A quarantine digest is an email report of the spam added to your quarantine that day. It is sent daily at 2:00 PM to help you keep tabs on email that is being quarantined on your account. This feature is turned on by default.

Instead of opting out of the digest, University IT recommends that you add safe and blocked senders to your account. Safe senders will keep legitimate mail from being blocked while blocked senders will prevent mail you never want to see from getting to your inbox. 

To opt out of quarantine digests:

  1. Log into the quarantine portal.
  2. In the lower left corner, click Profile.
  3. Uncheck "Send digest with new message in my End User Digest".
  4. Click Save.

How do I prevent a specific email address or mail domain from sending me email?
  1. Log into the quarantine portal.
  2. In the lower hand corner, click Lists.
  3. Click Blocked Senders List.
  4. At the top of the screen, click New.
  5. Enter the email address or mail domain you want to block.
  6. Click Save.

You will now see the email address below in the blocked senders list.


How do I allow a specific email address or mail domain to send me email?
  1. Log into the quarantine portal.
  2. In the lower hand corner, click Lists.
  3. Click Allowed Senders List.
  4. At the top of the screen, click New.
  5. Enter the email address or mail domain you want to allow.
  6. Click Save.

You will now see the email address below in the allowed senders list.


How do I release an email from quarantine that is not spam?
  1. Select the message by checking the box to the left of the message listing.
  2. Click Deliver Message, or if you want to receive all email from that sender, click Deliver & Approve Sender.

 Delivery is not immediate and may take up to one hour.


How long is quarantined email kept?
Quarantined email is kept for two weeks after which it is permanently deleted.

Is my email account covered by the spam management service?
See if your email domain is on the list of domains covered by Proofpoint.

How do I view what email addresses are managed in my spam quarantine?
  1. Login to the spam management user interface.
  2. In the lower left corner, click "Profile".
  3. Under My Folders, select Account. You will see a list of your email aliases.

To add or remove an email address associated with your quarantine, contact the IT Help Desk at 275-2000 or UnivITHelp@Rochester.edu.


Is it possible to change the spam filtering level on my account?
Your default spam filtering level is set to 65 and to allow bulk email. This means any email sent to your inbox tagged between 65 and 99 percent likelihood of being spam will be sent to your quarantine, while bulk mail such as newsletters will be allowed. If you would like to have additional protection for your inbox, you can choose a higher policy level yourself. This policy level will place bulk email and messages tagged between 50 and 99 percent likelihood of being spam into your quarantine.
  1. Login to the spam management user interface.
  2. Click on "Profile" in the column on the left.
  3. Select "Additional Protection" and click save.

Can I opt out of quarantine and have all mail delivered to my mailbox?
Yes - You may have messages "tagged" with their spam score and delivered to your mailbox. To have this feature enabled, please contact the IT Help Desk at 275-2000 or UnivITHelp@Rochester.edu.

University IT strongly recommends that you create a mailbox rule to have tag-and-passed messages routed to your junk mail folder for review.

I can't find an email sent to me in my inbox or my quarantine. What do I do?
Contact the IT Help Desk at 275-2000 or UnivITHelp@Rochester.edu.

How do I view quarantined spam for a ListServ or Exchange distribution list?
Contact the IT Help Desk at 275-2000 or UnivITHelp@Rochester.edu
 
My email to someone at the University bounced saying I was blacklisted by Proofpoint. What can I do?

Proofpoint uses a blacklist, a list of IP addresses that are known to send spam, to help filter spam destined for the University. If you receive a bounce back indicating that your sending mail server is on the Proofpoint blacklist, your email was not delivered. Your sending mail server may be on the blacklist because one person in your organization sent large amounts of spam recently, or your mail server is shared with other companies, one of which is sending spam.

The Proofpoint vendor maintains this blacklist. Please work with your IT support personnel for your company to have the mail server removed from the blacklist following Proofpoint’s instructions here: https://support.proofpoint.com/dnsbl-lookup.cgi. Please note that your sending mail server may be on other blacklists as well. Contact the IT Help Desk at 275-2000 or UnivITHelp@rochester.edu for any questions or assistance.