Indicates how often a disaster recovery test should be run for this service.

Disaster Recovery Classification. Indicates the order of priority for which systems will be brought up in the event of a disaster.

Disaster Recovery Testing Level. Indicates the environment in which the disaster recovery test will be performed in.

Disaster Recovery Coordinator. The person(s) responsible for coordinating the disaster recovery testing for this service.

Information Technology Line of Business Manager. The person that has day to day operations responsibility for the service; typically serves at a management level.

The person that has overall ownership of the service. This includes financial responsibility and oversight on how the service is built.

A service provided by an IT service provider. An IT service is made up of a combination of information technology, people and processes. A customer-facing IT service directly supports the business processes of one or more customers and its service level targets should be defined in a service level agreement. Other IT services, called supporting services, are not directly used by the business but are required by the service provider to deliver customer-facing services.

Information technology, people, or processes that make up an IT Service.