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Global Engagement

Emergencies

You have three options for emergency assistance abroad.

  1. Call Alan Ryon, UR manager for international travel and security, at +1 585-857-1168 for immediate recommendations and resource support during a crisis abroad.
  2. Call Mercer, our emergency medical and evacuation assistance provider, at +1 312-935-3542 for medical, security, evacuation, or basic travel assistance. Reference policy #GLMN14301719.
  3. Call the University’s Department of Public Safety 24/7 Emergency Line at +1 585-275-3333 for emergencies.

Call the above numbers if:

  • There’s risk to life, limb, or eye and you have already notified local “911” services
  • You need urgent or same-day assistance

 

Evaluating Incidents and Reporting Status Updates

In the event of a major security incident, the University may contact any registered travelers that could be affected. You can help by emailing the Office for Global Engagement to let us know that you’re safe, despite a recent in-country emergency

Alan Ryon, manager for international travel and security, also maintains alternate communications:

  • Office: +1 585-275-8699
  • Cell: +1 585-857-1168 (iMessage, WhatsApp, Viber)
  • WeChat ID: URtravelManager
  • Skype: aryon@ur.rochester.edu

Need help dialing numbers while abroad? Try this online international calling tool.

 

Global Travel Contacts Card

Download the University’s emergency numbers straight to your phone’s contacts by texting URGlobalTravel to 444-999 or by clicking here on your phone. If it’s not saving, try troubleshooting.

 

Submit a Incident Report

Complete and submit a UR Traveler Abroad Incident Report to report any crimes or incidents affecting University travelers (e.g., hospitalizations, major illnesses, alcohol violations, robberies, assaults, etc.).

If you are seeking assistance related to an incident of sexual misconduct and do not want to make a formal report about the incident to the University, please review your options for seeking support and making an anonymous report on the Student Sexual Misconduct website here.