International Purchases and Custom Broker Services
To ensure a smooth and efficient shipping experience when placing an international order, you are encouraged to use our designated customs broker, EMO Trans to assure a seamless customs clearance process.
Key Benefits of Using EMO Trans:
- Streamlined customs clearance
- Expert handling of international shipments
- Minimized risk of shipment delays or issues
Should you need any assistance or further information, don’t hesitate to reach out to the P2P Service Center Team or contact EMO Trans directly in details found on the Shipping and Freight section on the UR Procurement Website.
New Procurement Guides Available
We’ve published two new guides to help streamline your purchasing experience and answer common questions about our procurement process.
What Documents You Need for Purchase Requests – explains what paperwork to include when requesting purchases, like quotes for items over $2,500 and statements of work for services. The guide also clarifies what documents we can’t accept, such as handwritten quotes or outdated paperwork.
Change Order Guidelines – covers when and how to modify existing purchase orders, including what changes are allowed and what documentation is required. Learn the difference between changes you can make yourself versus those requiring purchasing department approval.
Both guides include details and examples to help you submit requests correctly the first time, reducing delays and back-and-forth communications.
Contact the Procurement Office with questions.
Primo Water (formerly Crystal Rock) Service Update
Due to a recent merger, Primo Water is experiencing service disruptions including water backorders, delivery delays, and limited customer service availability. While Primo is working to resolve these issues, no timeline has been provided for improvements.
Your Options:
- University of Rochester Food and Nutrition offers patient nourishment and coffee options as an in-house alternative
- Continue with Primo using the updated contact process below
- Consider other alternative vendors listed below
Primo Contact Information:
Primo Service Questions or to Terminate Service
For all requests, please provide your Primo account number and specific delivery address details and copy in the rep (Jay Castell) on all email communication.
Email: key@primowater.com
Primo New Business Requests
Contact for new business requests and copy on any email communication for service questions and termination requests.
Primo Rep Jay Castell
Alternative Vendor Options:
University of Rochester Food and Nutrition: Patient Nourishment/Coffee options
Email: Meichelene Barker
Crickler Vending Services: Patient Nourishment/Water Coolers/Coffee Services
Email: Jim Damon
Sirness Coffee: Water Infiltration Systems/Coffee Services
Email: Mark Wahl
If you have any additional questions or concerns, please contact Melissa Murray in Purchasing.