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Quarantine and isolation guide for students going to a local hotel or Whipple Park

Updated November 13

Our Frequently Asked Questions can help you understand what it means to quarantine and isolate, and general details about testing and timelines. A message from the Campus Culture & Care Committee may offer additional support.

For individuals in quarantine due to exposure or travel, please note that the availability of University-identified quarantine and isolation space can change rapidly. While you are ensured space for the entirety of your quarantine period, you may be required to move into a different quarantine space in the same or a different location on short notice. Assistance will be provided with transportation should a change in location be required.

Below are details and guidance for students who will be in a University-managed quarantine or isolation (Q/I) at either a local hotel or Whipple Park.


Local Hotel Q/I Guidance

The rows below offer some basic information to help you transition into your quarantine/isolation stay.

Transportation will be arranged by University Health Services (UHS) with Parking and Transportation Management.

The hotel will collect a credit card at check-in for any incidentals. Unless otherwise specified, the University will receive the hotel bill and pay for your room and board.

There is a refrigerator, microwave, and coffee maker in all the rooms. You may request additional coffee, soaps, shampoos, a thermometer, and a fresh towel. You will be asked about any dietary restrictions and be given instructions on selecting meal options.

There is a $2 fee for any deliveries except for the hotel provided-meals or guestroom needs. Bottled water is available at meals; however, tap water is the more cost-effective and environmentally friendly option.

Plan to bring items that will keep you comfortable for up to 14 days. Once you move into your Q/I room, you will be unable to leave. University staff will email instructions for ordering food and about your other Q/I needs.

Essentials

  • Medications
  • Towel
  • Clothing
  • Pillow, extra blanket
  • Dishes (ceramic mug, cup, plate, bowl, utensils)
  • Phone and phone charger

Toiletries

  • Shampoo and conditioner
  • Toothbrush and toothpaste
  • Deodorant
  • Body wash and soap
  • Lotion

Academic materials

  • Laptop and charger
  • Notes/notebooks
  • Pens and pencils
  • Books

Entertainment: Books, magazines, handheld games, headphones

Other: Snacks, drinks, and comfort food items that you may already have. Someone will reach out to you separately to help you with the processes for ordering meals, but it can be helpful to have some food on hand if you already have some.

Your Q/I completion must be confirmed by UHS before you check out and leave the hotel. Contact the front desk for your specific check out time.

Whipple Park Q/I Guidance

These are two-bedroom apartments. Any student who tests positive for COVID-19 through a PCR test may be required to share an apartment with another student who has tested positive and is on a similar Q/I schedule. A medical review of each case will be conducted before any students are directed to share an apartment. There are no negative health implications to cohabitating in a space when both individuals are positive, regardless of severity of symptoms.

The rows below offer some basic information to help you transition into your quarantine/isolation stay.

Transportation will be arranged by University Health Services (UHS) with Parking and Transportation Management.

If you are driving yourself to Whipple Park, please call the front desk (585-354-6306) 10 minutes before you arrive so that staff can unlock your room. Please let them know the make and model of your car; be sure to wear a mask; and keep your distance from staff members.

At Whipple Park you will have your own bedroom, bathroom, and kitchen equipped with WiFi. Linens and a couple towels will be provided.

Dining Services will deliver meals to your doorstep. You will receive an email from Dining Services regarding how to order your meals. You can find the information here.

Shampoo, toothbrush, coffee, creamer, silverware, mugs, a thermometer, and SIM cards are available upon request by calling the Whipple Park Front Desk. These will be delivered by students between 11 a.m. and 2 p.m. and 6 p.m. and 9 p.m.

Plan to bring items that will keep you comfortable for up to 14 days. Please note that once you move into your quarantine and isolation (Q/I) room, you will be unable to leave to go back to your current room or do laundry. Additional emails from university staff will follow with instructions for ordering food and other items while in Q/I.

Essentials

  • Medications
  • Towel
  • Clothing
  • Pillow, extra blanket
  • Dishes (ceramic mug, cup, plate, bowl, utensils)
  • Phone and phone charger

Toiletries

  • Shampoo and conditioner
  • Toothbrush and toothpaste
  • Deodorant
  • Body wash and soap
  • Lotion

Academic materials

  • Laptop and charger
  • Notes/notebooks
  • Pens and pencils
  • Books

Entertainment: Books, magazines, handheld games, headphones

Other: Snacks, drinks, and comfort food items that you may already have. Someone will reach out to you separately to help you with the processes for ordering meals, but it can be helpful to have some food on hand if you already have some.

University Health Services: (585) 275-2662

University Counseling Center (same day appointments may be available to you): (585) 275-3113

Public Safety: (585) 275-3333

Residential Life/Point Person: (585) 354-6306 from 9 a.m. to 2 a.m.

WiFi (If you’re having trouble, please check to make sure the router is not plugged into an outlet that is controlled by a light switch): (585) 275-2000

Garbage pick-up: Email rebecca.orton@rochester.edu

Mechanical, electrical, and/or plumbing issues: (585) 424-4510

Dining Services: Call (585) 275-8757 during the daytime, or (585) 301-8222 at late-night. You can also email cschauf@services.rochester.edu.

Care and Well-Being Support 

UR Connected (a peer-to-peer network to support mental well-being)

Coping while quarantined

When your Q/I is complete and UHS has confirmed you are able to leave, please call the front desk at (585) 354-6306 to verify your departure.

When UHS informs you that you can be officially released from Q/I, you will be asked to choose one of the three following transportation options back to campus:

  1. Self-Arranged: You have a friend, family member, or commercial service—like Uber, Lyft, or taxi—pick you up.
  2. University Shuttle Bus: The Shuttle Bus stop is located in front of the Office / Laundry Building. See DoubleMap for details.You can take the University’s Blue Line Shuttle (leaves Whipple Park every 20 minutes from 7:00 a.m. to 11:40 p.m.) to River Campus.If you need to continue to Eastman Living Center on a weekday, get off at Rush Rhees Library. From there, between 7:55 a.m. and 6:45 p.m., connect to the Red Line. Between 7:00 p.m. and 12:00 a.m., connect to the Orange Line.If you need to continue to Eastman Living Center on a weekend, get off at Rush Rhees Library. From there, between 9:00 a.m. and 11:10 p.m., connect to the combined Blue Line / Orange Line.Fall 2020 Blue Line Weekday Schedule
    Fall 2020 Red Line Weekday Daytime Schedule
    Fall 2020 Orange Line Weekday Evening ScheduleFall 2020 Blue Line / Orange Line Combined Weekend Schedule
  3. Van Service: The van is only available at two fixed times on weekdays and one fixed time on weekends. You must notify UHS that you require van assistance at least one hour before these scheduled departures. The van will meet you at your unit.
    1. Weekdays: 12:00 p.m. or 7:00 p.m.
    2. Weekends: 12:00 p.m.
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