Kim Hally-Hettrick is the Assistant Director of Patient Access in Ambulatory Care at the University of Rochester Medical Center. In this role, she helps to support the work of all URMC Outpatient offices across the region. She’s been working at the University for over 18 years, holding numerous positions, including Secretary, Office Manager, Administrator, Billing Manager, and Flowcast Analyst.
Kim’s current position keeps her on the move, saying, “every day is a new experience.” URMC is expanding leadership of the Patient Access Team to touch all of our affiliate hospitals which is an exciting prospect for Kim. Having grown up in Livingston county and moving back as she raises her family, she has a unique take on what healthcare means for the region.
When asked about the most rewarding part of her job, Kim is keen on seeing those around her grow and advance. “Helping others learn new things they can use to move forward is awesome. I have no reason to keep the knowledge I have to myself. Sharing it and helping others helps me thrive.” This selfless approach to leadership has made her a cornerstone of her current team.
When not working across the region Kim can be found boating, scuba diving, volunteering, and even once in awhile spends time as a mascot for her local school district.