University of Rochester

Need Help logo

Need Help?



Stay Secure

Get Connected

Need Technology?



Incoming Students

Students

Faculty/Staff



Office of the Vice President for IT and CIO

myIdentity

Other IT Resources

IT Notices/Outages

About University IT

University IT Home

Identity Finder: Gather Data Instructions

Windows:

  1. Open Identity Finder, click File in the upper left corner and choose Settings.
    Windows Gather Data 
  2. Click Resources from the left column. Scroll down in the right hand pane and click Advanced.
    Windows Gather Data
  3.  Click Gather Data and choose a location to save the file.
    Windows Gather DataWindows Gather Data
  4. When you receive the below message, the save is complete. Email the file you just saved to University IT for assistance in troubleshooting your problem. 
    Windows Gather Data 

Mac:

  1. Open Identity Finder, click the Identity Finder menu and select Preferences.
    Mac Gather Data
  2. Select Resources from the menu items across the top, and choose Advanced from the drop down menu that appears.
    Mac Gather Data
  3. Click Gather Data. Choose a location to save the file and click save.
    Mac Gather Data
  4. Email the file you just saved to University IT for assistance in troubleshooting your problem.