Student Technology Support

Technology Support

From getting set up to system issues, University IT is here to help students with their technology needs. Visit the University IT website for more information.  

Online Saving Calculator

Online programs offer flexibility—and potential savings. Check out our online savings calculator to see how choosing an online format can work for you.  

International Students

How many and what types of online courses may differ depending on the visa you were rewarded. Review the online courses and distance education guidelines and talk and an ISO staff member before registering for online courses.  

University of Rochester Student Complaint Procedures

Students with issues or concerns with their online distance education course are encouraged to use the systems and student grievance processes of the school at the University of Rochester that offers the course. In general, students should start by contacting the instructor for the course:

Graduate students can also review the information regarding regulations and university policies concerning graduate students page at the University of Rochester. 

Elevating a Complaint to NC-SARA and New York State

SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information. (Note - student issues with grades or academic policies must be resolved by the school at the University)

A student has the right to lodge a complaint or grievance. The student should begin the complaint process with the institution and if a resolution is not found, the student would contact the institution’s home state SARA Portal Entity (listed below), within two years of the incident.

Complaints can be submitted through the New York State Education Department’s complaints webpage. Students should review the New York State Education Department's SARA-student complaint process before applying.

You can find additional information related to NC-SARA complaint procedures by visiting the SARA Student Complaints page.

Information regarding the New York State Education Department and participation in the State Authorization Reciprocity Agreement, including NYSED's complaint procedures, is provided through the New York State Education Department and State Authorization Reciprocity Agreement .