Web Communications


Content Strategies

Content strategy involves identifying the type of content that will best enable you to communicate to your online audience. The information below will help you to create and publish useful, usable content.

A content strategy defines:

Define Your Audience

The most important question to ask and answer for any website is: "Who is the most important audience for this web page or site?"

For example, for the University’s homepage, the most important audiences are those who are not already familiar with the University—those for whom the website will be their first impression of the University.

For Arts, Sciences and Engineering websites, the most important audiences should be:
(listed in no particular order)

Conduct a Content Audit

Each department should conduct a content audit of their existing site. The aim is to identify where each piece of content on each page came from—who requested it, who wrote it, who added it to the site—and when it was last updated. Audits also identify problem areas (misspellings, dead links) and content gaps that could possibly be filled.

Write for the Web

Recommended reading: Letting Go of the Words: Writing Web Content that Works by Janice (Ginny) Redish

Web content is a conversation. When online, people tend to skim and scan in order to find and understand the information they need.

Answer your site visitors’ questions

For every topic on your site, think about what people come wanting to know about that topic. Then think about how to give them that information as clearly and concisely as possible.

Let your site visitors “grab and go”

Here’s how:

Additional writing tips:

For more writing tips and guidelines see the AS&E web style guide

Encourage Further Use

What do you want people to be able to do on your site? Apply for a program? Contact faculty? Subscribe to a newsletter? Follow your social media accounts?

Think about the questions your site visitors have. Be sure to answer them, while using tone and style to engage your site visitors.

Remember: Give your site visitors what they need. And keep in mind how they access your content, from computer screens to mobile devices.

Web Writing Guidelines [pdf]

Next: Best Practices