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Undergraduate Students


The Spring 2021 calendar is open for appointments!

As the University continues to update its policy on online instruction, we will update the tutoring calendar. Please see the schedule an appointment section to register on our online scheduling system. 

If you have any tutoring questions or concerns, please contact us at

Tutoring is a free service available for any undergraduate of the University of Rochester. Students should already be working with their professors, TAs, workshop leaders and/or study skills consultant before they come to tutoring. Wondering if tutoring is right for you? See our what to expect section.

Give us your Feedback

Please use our online comment form to tell us about your experience with your tutor or our tutoring program.


The Spring 2021 calendar is open! All tutoring will default to online Zoom tutoring. If you would like to request an in-person session after meeting with a specific tutor once via Zoom, please email In-person tutoring is not guaranteed. 

  • If you are a returning tutee and would like to create an appointment, please refer to our Zoom Tutoring for Tutees guide (PDF).  
  • If you are a new tutee, please take our free, short Blackboard course before logging in to make sure you know how to use the system and what to expect from tutors.  Instructions for the courses can be found under the Schedule and appointment section below.  Once you complete the course, simply login to the appointment system and set up an appointment per the Zoom Tutoring for Tutees guide mentioned above.
  • View this handy how to guide (PDF) on how to set up a second camera to capture your notebook and  facilitate your tutoring sessions.

The Tutoring Zone in Genesee Hall 230 will not be hosting in-person tutoring appointments and will serve two purposes:

  1. The Center for Excellence in Teaching and Learning Help Desk
    1. If you have any questions regarding how to set up an appointment with tutoring or the other services CETL offers, you can personally talk to a CETL representative daily 12pm to 9pm.
  2. CETL Student Worker Stations
    1. If you are employed with CETL or the Workshop program, you can reserve a desk to use for your virtual sessions.  Please review our Work Station PDF guide for more instructions.

If you have any questions or need help, please email us at

Links for Tutors and Tutees



Student StudyingStudents Studying

Directions to the Tutoring Zone

Illustration of campus showing the route to Genesee Hall.
To get to the Tutoring Zone from CETL, cross Eastman Quad heading towards Library Rd. Turn left at Library Rd. heading towards
Fauver Stadium. Just before reaching the stadium, turn right towards Genesee Hall. The Tutoring Zone is in Genesee Hall, room 230.
Exteriro view of Genesee Hall and track.
The Tutoring Zone is accessible through the front of Genesee Hall on the 3rd floor, then take the stairs or elevator down to the 2nd floor.
You can also enter on the 2nd floor facing the track.

Get One-on-One Tutoring

What to expect from tutoring

It is great you are signing up for a tutoring appointment- getting help from a tutor is a great way to help you work through questions and concerns in a course. The purpose of tutoring is to help you become an active, independent learner. Working with a tutor can enrich your understanding of the course material, feel encouraged, help you focus on what is important in the class, and help you apply better study methods.

Tutors DO

  • Help clarify assignments
  • Work with you to understand concepts that the instructor has already presented in class
  • Provide you with additional examples and practice problems
  • Work with you to understand the textbook and apply the information

Tutors DO NOT

  • Solve problems for you without your active contributions
  • Guarantee an error-free assignment or a better grade, since the completion and quality of the work remains yours
  • Teach material missed in class; tutoring is not a substitute for classroom instruction
  • Help with homework/Webwork, take-home or make-up tests, problem sets, and other graded assignments

We expect you to bring your full attention to the tutoring appointment and limit your distractions as best you can. For instance, for your Zoom tutoring appointment, we recommend using headphones, setting your extra electronic devices aside, and selecting a low-distraction environment when possible.  

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Schedule a tutoring appointment

Students studying in Tutoring Zone.

Students wishing to participate in tutoring must complete a short introduction to learn about tutoring services and expectations prior to making an appointment.

Step 1: Log into your Blackboard Account

Step 2: Click on the "Services" tab at the upper right-hand corner and locate/click on the “Academics tab”. Locate/click on the "Need a Tutor?" link

Step 3: Self-enroll in the "CETL Tutoring Access" course

Step 4: Once enrolled, look for "CETL Tutoring Access" under "My Organizations" on the Main page

Step 5: Complete the 4 modules in this course and follow the directions in the last module to schedule your first appointment.

If you would like more information on academic resources, how tutoring works, how to use the scheduling system, or have any issues with this Blackboard introduction, please set up an appointment with the tutoring coordinator at CETL. You can stop by the Tutoring Zone front desk or email

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Cancel an appointment

Please cancel your appointment online and be sure to get in touch with your tutor. No-shows are counted against you and we have a “three strikes and you’re out” policy for missed appointments.

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Prepare for a tutoring session appointment

  • Bring all academic support materials to each tutoring session (textbook, notes, homework, pen/pencil, etc.)
  • Do as much of the homework or assignment as possible before the session
  • Come prepared with questions as best as you can—try to be as specific as possible!

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Courses covered

Most of our tutoring is for 100-level STEM courses, including (but not limited to): CHEM 131/132, 203/204; PHYS 113, 121, 122; BIOL 110-113, 198; MATH 140/160, 150; and CSC 161, 171.

If we do not have tutoring available for the course you want, you should speak to your professor about any options or referrals he or she may have. Also, please get in touch with CETL tutoring (email: so we can try to find additional resources for that course.

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FAQ for tutees

1. What if my course isn't listed?
We do not have tutoring available for that course and you should speak to your professor about any options or referrals he or she may have. Also, please email the tutoring coordinator at so she may try to find resources for that course.

2. I am not an undergraduate at the University, can I still receive tutoring?
No, unfortunately we cannot accommodate individual needs outside of the University of Rochester. If you have questions, please feel free to contact the office.

3. How often should I see my tutor? Where do I meet my tutor?
You can schedule appointments at any point in the semester. It can be a one-time visit with a tutor for a particular problem, or you can set up repeating, weekly appointments (those are recommended).

Fall 2020 appointments will be held via Zoom.  Please review our guidance under the announcement section for further instructions.

4. When can I book appointments?
We strongly encourage you to book appointments as far in advance as possible to give the tutor notice. The tutoring system will allow you to make appointments up to two weeks in advance. The system will not allow day-of or day before appointments so you will need to plan at least 48 hrs in advance. If you need immediate help, please talk to your teacher/TA, check out other on-campus resources or email CETL.

5. Is there a limit on tutoring?
The number of sessions generally allowed for students is 2 sessions a week. If you have a special circumstance or think you need more tutoring, please stop by the Tutoring Zone or email the Tutor Program Coordinator at

6. What if I need additional tutoring?
We can address concerns on a case-by-case basis. Please refer to the other CETL programs page listed on our site if you need additional help with your courses.

7. Can I meet with the same tutor every week?
Absolutely! In fact, we encourage you to meet with the same tutor every week if you like him/her and work well together. Please speak to your tutor and they can set up repeat appointments in the schedule for you.

8. How far in advance can I schedule appointments?
The online schedule is available to students two weeks in advance.

9. What if I can’t make an appointment?
Please go online and cancel your appointment time and be sure to get in touch with the tutor. No-shows are counted against you and we have a “three strikes and you’re out” policy for missed appointments.

10. What if my tutor doesn't show up to my tutoring session?
It is best to try and get in touch with your tutor to see if they are running late, or why they missed the appointment. Always try to follow up via email or text before your appointment time to clarify any details. If you cannot resolve the issue, please contact so that we can take care of the problem.

11. I don’t know if tutoring is helping, what should I do?
Talk to your professor and/or TA about issues you may be having in class; they should always be your first point of contact. Remember, tutoring isn't a quick fix. Assess your study habits or find a study partner; schedule an appointment with our study skills counselors in CETL and address any underlying academic concerns you have.

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