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How CARE Works

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1- A CARE Referral is submitted when someone is concerned about a UR student.

Any individual connected with the University of Rochester community is welcome to submit a CARE Referral, or contact a CARE staff member directly. Upon submission, the referrer will receive an email receipt confirming the submission of the referral which indicates that the CARE Network is activating a coordinated response.

CARE is committed to supporting the student of concern. As a result, if you are seeking updates regarding the status of the CARE Referral, or if you have additional information or a change in level of concern, please contact us directly at CARE staff member will share information as appropriate and when it is in the student's best interest.

2 -The CARE staff reaches out to the student of concern offering the student a supportive conversation.

CARE staff will formulate a response with input from the CARE Team and Student Support Network which best outlines coordinated pathways of support.

3 - Student are offered the opportunity to meet with someone in CARE. During this meeting, a supportive course of action along with recommendations to resources will be provided.

In certain cases, students may be required to meet with CARE if the student is exhibiting higher-level signs of substance abuse, self-harm, or harm to others.

4 – If no additional concerns from the student, referrer, or campus affiliates are presented, the CARE Referral is considered closed.

Referrers will receive an email from the CARE Network upon the closing of a referral, and are always encouraged to reach out with further concerns for the student.

5 - Students of concern and referrers will be asked to complete a survey regarding their experience with CARE.

Feedback is valuable in maintaining the quality of the CARE Network’s services.