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If you would like additional information or have a question that is not listed below please contact a CARE staff member at or (585) 275-4085.

  • What is a CARE Referral?

    A CARE Referral is an electronic form a member of the UR community submits when he/she is concerned about a student. Receipt of this form initiates the CARE process. A CARE staff member will review the referral, identify a current level of concern, check in with multiple campus resources to determine where else the student has been identified, and determine the most appropriate individual to reach out to the student.

  • What is a Bias-Related Incident Report?

    A Bias-Related Incident Report is an electronic form a member of the UR community submits if they know of an incident motivated by discrimination of a person or target group based on age, disability, ethnicity, gender identity or expression, national origin, race, religion, or sexual orientation. Receipt of this form initiates the Bias-Related Incident process. Reports are forwarded to the director of the Paul J. Burgett Intercultural Center, who contacts the individuals involved in the report, coordinates a response, communicates with the University community, and/or documents the incident.

  • What is a Community Concern Report?

    A Community Concern Report is an electronic form a member of the UR community submits if they have a concern that impacts the University community, such as a humanitarian concern or other critical issue. Receipt of this form initiates the Community Concern process by alerting the Office of the Dean of Students. A designated crisis manager then coordinates a response or communicates with the University community.

  • What is the CARE Team?

    The CARE team is a small, private group of campus officials who meet weekly to discuss students of concern. Currently, this group comprises a representative from Residential Life, UR Public Safety, UCC, the College Center for Academic Support, Disability Resources, Office of Minority Student Affairs, International Student Engagement, and the Office of the Dean of Students. The information shared in this group is private and for the purpose of determining who best to reach out to the student for support. CARE referral information is shared in this meeting along with any information available from team members' respective offices.

  • What is the Student Support Network?

    The Student Support Network (SSN) is a group of approximately 30 to 40 individuals representing many campus offices. The SSN meets monthly to discuss the role these offices play in helping students, "hot topics" on college campuses, preventative efforts available at UR, and other topics that relate with student success. The SSN members review a list of students of concern once a week and share additional information to a CARE staff member. The SSN epitomizes collaboration and education for the benefit of student success and operates under the highest of ethical standards.

  • Is the CARE Network confidential?

    The CARE Network strives to maintain students’ privacy as much as possible, but when there are instances related to sexual misconduct (Title IX issues) or self-harm/harm to others, CARE staff are mandated to report information to the appropriate campus resources.

    In instances when you would like to remain anonymous to the student in submission of the CARE referral, please indicate this in the CARE Referral; check off “does student know you are submitting this referral?”  It is important to note, however, that privacy may not be maintained in that students may realize you submitted a referral through indirect ways (such as details related to the incident or information only shared by the student with one person on campus).

    CARE Referrals have no impact on student's academic standing or records.

  • What concerns are typically referred to the CARE network?

    Students with academic and mental health concerns are most often referred to the CARE network. However, CARE Referrals are submitted involving concerns relating to student’s financial status, family-related concerns, substance use, relationship concerns, etc. Referrals are made regularly, with an increase in referrals made at the mid-term and conclusion of the semester. More and more referrals are being made that assist in our ability to recognize students heading toward crisis before an official crisis occurs.

  • What happens after a CARE Referral is submitted?

    Please review the CARE Referral Process. 

  • Who can submit a CARE Referral?

    Any individual connected with the University of Rochester community is welcome to submit a CARE Referral. Faculty, staff, students, parents, or anyone who knows a UR student can submit a CARE Referral. Students are also welcome to submit a CARE Referral about themselves.

  • Is my concern great enough to warrant a CARE Referral?

    Each CARE Referral provides a unique perspective that is likely to assist in identifying the most appropriate campus resource for the student in need. Please review Questions to Consider Before Submitting a CARE Referral for more guidance on referring a student to CARE. You may also contact a CARE staff member at or (585) 275-4085 to discuss your concern prior to submitting.

  • I haven’t heard from CARE – what do I do?

    Upon pressing "submit" you will be redirected to a page thanking you for your submission. If you do not receive this message, please contact a CARE staff member at (585) 275-4085 to report the problem. In certain circumstances you may be contacted to provide additional information about your referral. If you are not contacted and you have received the submission message, rest assured that your referral is being reviewed and acted upon. If you would like an update on the student about whom you submitted a CARE Referral, please contact a CARE staff member at We will share information regarding this student as appropriate and in the student's best interest.

  • Who knows if a student is currently involved with CARE?

    Only a small group of campus representatives (the Student Support Network) are aware of the names of students who are currently involved with CARE. An even smaller group of individuals (the CARE team) are given the details needed to effectively triage the student in need. 

  • Can CARE be utilized for graduate as well as undergraduate students?

    Yes. CARE Referrals can be submitted for any student (graduate or undergraduate) at the University of Rochester.